Understanding Holiday/Office Hours

[Wilbo]

I am in the process of setting a clients Holiday and Office hours back up. I've been doing some reading on the new V20 setup for doing this. I've tested it working properly but, I am having trouble finding documentation on what the "prompt" does in the Office Holidays setup. As I understand it the Holiday hours will redirect calls to the configured IVR (based on Call Handling settings) during the times at which these hours are set.

What does setting a prompt in the Office Holidays settings exactly do? Is this just playing prior to re-directing to the configured Holiday IVR?

 

[Charles_3CX]

Regarding your question, the holiday prompt works as documented here : https://www.3cx.com/docs/holiday-script/

 

[Wilbo]

Thank you!

So the "prompt" in that menu is only for the call processing scripts otherwise just uploading something there without a script is going to do nothing?

 

[NicholasP_3CX]

Thank you!

So the "prompt" in that menu is only for the call processing scripts otherwise just uploading something there without a script is going to do nothing?

Correct. But you can select any prompt to play from within the Call handling, in the destinations section.

 

[Evolute IT]

Thank you!

So the "prompt" in that menu is only for the call processing scripts otherwise just uploading something there without a script is going to do nothing?

For now. But that is changing in the next update from what I could read.

 

[Wilbo]

Correct. But you can select any prompt to play from within the Call handling, in the destinations section.

That's how I have it currently configured for Holidays in this particular instance, mostly just couldn't find documentation describing what that prompt location is for.

For now. But that is changing in the next update from what I could read.

Where can I find information about this?