Unsupported SIP Trunk Providers error on Dashboard

[TPR3CX]

Greetings,

Today I noticed the following error on my 3CX dashboard:

You are using Unsupported SIP trunk providers which may cause issues.
For a list of supported SIP Trunks visit this page.

My SIP Trunk Provider is FlowRoute, a preferred provider. Everything works great.

Why am I getting the error?

 

[datamerge]

Did you use that provider from the list, or did you set it up as generic? If the latter, then it will still show the error. I think it should be a warning in a different colour as it is not an error in any case.

 

[eddv123]

Just a thought but try checking the supported providers list for your country and see if they still exist:https://www.3cx.com/partners/sip-trunks/

I have known providers to fall off the list without prior warning so best to confirm.If not as above confirm you have used the in-built template with 3CX or Generic.

 

[craigreilly]

Flowroute is still supported. I use the Flowroute template and am not getting any warnings.

 

[Lee Cramman]

By any chance have you exported / imported your providers?

 

[cobaltit]

Long story short, you'll need to delete and re-add the trunk using the template.

 

[YiannisH_3CX]

Hello @TPR3CX

As mentioned, make sure that you are using the provided template to add your trunk to the PBX. If you used a generic template or imported your template then the management console will flag your trunk as unsupported.