Update 3 ALPHA. The Admin Timesaver

[Tony_Lin]

incredible update with useful function.

I didn't find the built-in call processing script, is something wrong?

 

[nikolascx]

incredible update with useful function.

I didn't find the built-in call processing script, is something wrong?

hey @tonylin
It has been moved but this is the last move
Integrations > Call Scripts > Add > and on the final screen, above the code editor control, click "Get from Store" button.
There are 3 ready tested C# scripts that work out of the box.
Holiday.cs and timebasecallscript are the ones that essentially replace the holiday and specific office hours functionality that was present in v18.

 

[Soli]

Thank you
One of the best updates ever great work.

I just didn't see the scripts is it something we need to download?

 

[N_G]

To be clear you only need this script if you have custom messages for each holiday. If you just stick to one closed office message its not needed.

 

[Tony_Lin]

How to add recording links and transcriptions to crm. We are using zoho crm but it is not appearing in our crm activity.

Are we missing any configurations?

 

[HarryI]

What an unexpected gift ... many great features and the much needed multi-edit!!! Thank you 3CX Team!!!

 

[guidoq]

Yes I thought of this too.. Extending the script to filter did.
@guidoq - Can you give me a user story? What scenario made you ask this question?

Example: You want one of the did's to not have the holidays applied to it?

Maybe this applies even to office hours..
User story: I have a US trunk, and one did points to a merchant or user on the east coast, and another did points to a merchant on the west coast. These will have different in and out of office hours..

hi,
here's an example of a scenario I'm thinking.

single trunk with:
1 GNR 100 - one DID being the main office number
2-3 DIDs for departments (administration, service, sales)
1 DID for a branch office

and some cases:

- Branch office has different holidays than main office
- Main GNR number goes to holiday but the other DIDs are assigned to extensions and they still want to answer direct calls
- Administration department closes on friday afternoons for the next month

These are some requests that happen quite regurarly with some instances. Right now the only way to schedule this ahead of time is with a CFD app.

thanks!

 

[bitn2]

The Teamssync is now bidirectional but it is still not possible to configure the status that 3cx or teams change. Is this correct?

 

[Evolute IT]

How to add recording links and transcriptions to crm. We are using zoho crm but it is not appearing in our crm activity.

Are we missing any configurations?

[Summary] [Transcription] [RecordingUrl] (valid for 7 days)

 

[Alphabetic]

Great update. Is there any chance of getting bulk add back for adding ext to RG and Q's? At the mo its like adding BLF keys which is more time consuming then just selecting multiple extensions.

 

[bitn2]

@nikolascx could you guys consider to make the mapping editable / configurable. Thats a must have!

 

[Soli]

schedule report is limited to Monday can you also change it to select the date please like it use to be

 

[nikolascx]

The Teamssync is now bidirectional but it is still not possible to configure the status that 3cx or teams change. Is this correct?

Yes lets build a proposal here

Do you agree with this ?
Teams . Do not disturb -> Custom 1 (Which is a replica of Available.)
Teams . away -> Custom 1 (Which is a replica of Available.)

 

[AndreasP_3CX]

Great new features!!!!!
Heads up for those using SharePoint there has been a change to the folder structure, whereas before there were two primary folders, backup and recordings, you know have a root folder under which all others fall under by default not sure why "/" was selected for recordings by default but that was easily changed:

View attachment 43094

Great new features!!!!!
Heads up for those using SharePoint there has been a change to the folder structure, whereas before there were two primary folders, backup and recordings, you know have a root folder under which all others fall under by default not sure why "/" was selected for recordings by default but that was easily changed:

View attachment 43094

i sent you a private chat with regards to this

 

[nikolascx]

How to add recording links and transcriptions to crm. We are using zoho crm but it is not appearing in our crm activity.

Are we missing any configurations?

@tonylin
Hey Tony
You will need to reauthorize again. To inform Zoho API about the new permissions.

Then you will see something like this:

LIst of closed Calls



Click on a call to see the details


Now you know what to expect..
This applies to ALL CRM's..

 

[Suyog]

After updating to Alpha version today morning, I am facing issues with call connection with generic SIP trunk.

Calls get's disconnected within one second and get's error in activity log. In the report section it's showing no route exists message. Before upgrade it was working fine. Please assist.

08/12/2024 5:35:05.075 PM

: Failed to create outbound lines to call +254********

 

[ArneDery]

You know the feeling? You've ordered a new gadget and finally it arrived an you get to unbox it?
Multi edit does this for me. Great work guys / girls !

 

[bitn2]

Yes lets build a proposal here

Do you agree with this ?
Teams . Do not disturb -> Custom 1 (Which is a replica of Available.)
Teams . away -> Custom 1 (Which is a replica of Available.)
View attachment 43113

DND has to be DND

Appear Away should be custom 1
Busy should be custom 2

 

[Benedikt Machens]

It's tough to do it because we might screw the url links.. Better we avoid it for now. Why would you want talk links disabled?
Maybe we should make an option like this
"Add extension, without 3CXTALK" so when you add an extension, the checkbox is disabled...

For our customers 3CX TALK is rarely used...
Different version of "Add extension" ok... some else would be much more efficient i think
A configurable "template" for "Add extension". So you can design it the way you need a typical new extension.
In most cases we sacrifice an extension number to be the "default template" and copy from this extension when creating new extensions

 

[RogierP]

Looking like crazy, but where can i find: "More scripts are coming and these will be available via the Store button inside the Call Routing configuration dialog."