Update 3 ALPHA. The Admin Timesaver

[nikolascx]

Are the reports with graphs coming back?

As you knew them before no. But we will have visuals.. We need some more time to make things proper.

 

[nikolascx]

Há algumas coisas nesta versão que ainda não consegui localizar. Por exemplo, no V18 era possível ter os backups sendo apontados para o Goolge Cloud e como gravados para o Sharepoint, agora em storage não localizei onde apontamos backups para o google cloud e como gravados para o Sharepoint.
Pelo que entendi só tenho a opção de apontar para um único local, quando anteriormente era possível apontar de forma separada .
Também achei um pouco confuso as regras de entrada antes pela regra de entrada consegui ver de forma fácil todas as entradas agora ficou bem confuso.

Ola Ruymar
Tudo agora vai para um único local.
Agora, tudo será arquivado com um único provedor. É muito melhor. Estávamos errados antes ao dividir isso.
Obrigado

 

[SteveITS]

You can click the link in the IP phone area of the user and this goes straight to that IP phone and logs in to the web interface

Am I mistaken or did v16 or maybe early v18 used to have this link? In any case, I recall a thread a while back, discussing how the phone password is visible in the URL, yet hidden in the password field just below the URL.

 

[IT-LoesungenChrMueller]

Is there any possibility to set Teams status to "dnd" or "busy" while an extension is in a call? We have customers that would need this feature.

 

[adn77]

Yes lets build a proposal here

Do you agree with this ?
Teams . Do not disturb -> Custom 1 (Which is a replica of Available.)
Teams . away -> Custom 1 (Which is a replica of Available.)
View attachment 43113

One thing I noticed in the past was that you could only override manually set Teams presence states. Therefore you'll probably want to manage user's expectations for the 3CX => Teams sync. There's probably only three states worth syncing that way, which is AVAILABLE, AWAY and DND.

There is an important 3cx state you didn't list because it's not a selectable state: "in a call". This would be the equivalent of "Busy" in Teams. (But when changing the Teams state in that case you must not change 3cx upon the state change notification.)

For the other way around, Teams => 3cx admins really should be able to set the mapping themselves as the 3cx state has a major impact on how your PBX works (as you've probably learned when you first introduced the calendar integration).

In my PresenceSync program I simply have two mapping tables one for the state change in 3cx and one if there is a state change notification from the Teams presence subscription. I imagine something similar in the 3cx UI:

3cx Status Change | Teams Status Change
---------------------------------------------------------------------------------------------
Available => DropDown | Available => DropDown
Away => DropDown | BeRightBack => DropDown
Custom1 => DropDown | DND => DropDown
Custom2 => DropDown | Offline => DropDown
InCall => DropDown | Busy => DropDown

The DropDown boxes would allow the user to select the presence equivalent in the other system. Ideally there would be a frontend check which states correspond. One option should always be "ignore". For sometimes it's better to start with less

Alex

 

[rayt]

Continue reading the Original Blog Post.

Great update! It's good to see many handy features come back, plus new ones!

In the blog you say:
"Our intention is to remove all hosted by 3CX restrictions in future updates"

Will this include the ability to run call scripts on a Hosted by 3CX instance?

Thanks.

 

[Tony_Lin]

@tonylin
Hey Tony
You will need to reauthorize again. To inform Zoho API about the new permissions.

Then you will see something like this:

LIst of closed Calls
View attachment 43114


Click on a call to see the details
View attachment 43115

Now you know what to expect..
This applies to ALL CRM's..

Thanks for your so details reply.

We find the problem is that we need to reconfigure call cournaling parameters for answered incoming call and answered outbound call.

For example:

Answered incoming call: [DateTime]: Answered incoming call from [Number] [Name] to [Agent] ([Duration])[LineBreak][LineBreak]Transcription: [Transcription][LineBreak][LineBreak]Summary: [Summary][LineBreak][LineBreak]Recording: [RecordingUrl]

Answered Outbound Call: [DateTime]: Answered outgoing call from [Agent] to [Number] [Name] ([Duration])[LineBreak][LineBreak]Transcription: [Transcription][LineBreak][LineBreak]Summary: [Summary][LineBreak][LineBreak]Recording: [RecordingUrl]

 

[rayt]

Dont' worry. I just re-read the blog and see that it actally says the restriction of CFD will be removed in Update 4.

I guess this answers my question .

 

[nikolascx]

Is there any possibility to set Teams status to "dnd" or "busy" while an extension is in a call? We have customers that would need this feature.

Actually we made a retest and some Microsoft API Update broke the whole integration since last Friday..
we are working to understand what changed. Looks like the integration part from Teams to 3CX is broken.

But yes - your feature is valid - Noted.. We will see.

 

[nikolascx]

Thanks for your so details reply.

We find the problem is that we need to reconfigure call cournaling parameters for answered incoming call and answered outbound call.

For example:

Answered incoming call: [DateTime]: Answered incoming call from [Number] [Name] to [Agent] ([Duration])[LineBreak][LineBreak]Transcription: [Transcription][LineBreak][LineBreak]Summary: [Summary][LineBreak][LineBreak]Recording: [RecordingUrl]

Answered Outbound Call: [DateTime]: Answered outgoing call from [Agent] to [Number] [Name] ([Duration])[LineBreak][LineBreak]Transcription: [Transcription][LineBreak][LineBreak]Summary: [Summary][LineBreak][LineBreak]Recording: [RecordingUrl]

Nice - yes of course.
How was it before?
Can you make me a before and after?

 

[adn77]

Actually we made a retest and some Microsoft API Update broke the whole integration since last Friday..
we are working to understand what changed. Looks like the integration part from Teams to 3CX is broken.

But yes - your feature is valid - Noted.. We will see.

For me it looks like "rich notifications" currently don't work. I reverted to basic notifications with an additional state lookup after I receive a change notification.

 

[kinetix]

Continue reading the Original Blog Post.

I do not see the Grafana Reports in the Alpha. Should we expect this in the Update 3 Final Release, or has it been pushed back?

 

[Tony_Lin]

We're currently working on configuring new feature of Update 3 Alpha , but we've encountered an issue where we can't seem to find the E911 geolocation settings.

 

[Grace Liu]

When we enable the option Hide CRM contacts from 3CX Apps company phonebook:
In the web client, we cannot find the CRM option in the contact:

But in windows app, CRM is still there:


Will the CRM option be hidden in the next version of windows app?

 

[INDUS_IT]

I can no longer find the option to import SIP Trunks, did that setting move in U3?



Also when im editing a trunk i don't see the options to set the transport protocol or choose a certificate, will these settings be back in update 3 Final?

 

[QueBall]

Is there a roadmap to enable multicast paging options in IP phones again? One of the items I am keeping systems on v18 for.

 

[bitn2]

I can no longer find the option to import SIP Trunks, did that setting move in U3?

View attachment 43204

Also when im editing a trunk i don't see the options to set the transport protocol or choose a certificate, will these settings be back in update 3 Final?

View attachment 43205

Its now there... The option for transportprotocol and certificate are only in the generic trunk i think.

 

[bitn2]

We're currently working on configuring new feature of Update 3 Alpha , but we've encountered an issue where we can't seem to find the E911 geolocation settings.

Its under trunk options now:

 

[illcsales]

@bitn2 we have checked all trunks, and it is not present in any of the trunks, is this one of those instances where we have to create a new trunk to see it like had to be done for sms a bit ago:

 

[bitn2]

I see... I think it depends on the template. I have also one trunk without this option and one generic trunk with this option.