- Joined
- Oct 5, 2011
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I am guessing the documentation is not as detailed as it should be. Further tests show that you can can stop the recording of calls using the 3CX client softphone, as well, even if mandated by the admin on the backend. So, I am thinking that, yes all calls are recorded by default at their start, but that doesn't mean you can't stop them from being recorded at any further time. I have also tested and found that you CANNOT restart the recording afterwards though, even if the softphone button appears to be "lit/engaged". I think this applies across the board to whatever phone is being used, soft or not.
This Enterprise 'start/stop' ability is really more of a 'restart' or 'start again' ability, should you pay for the higher tiered license.
So.... 'Record all calls' = record at start, with ability to stop at will, and no ability to start again, unless you have the Enterprise license.
I am really hoping someone from 3CX can add to this.
This Enterprise 'start/stop' ability is really more of a 'restart' or 'start again' ability, should you pay for the higher tiered license.
So.... 'Record all calls' = record at start, with ability to stop at will, and no ability to start again, unless you have the Enterprise license.
I am really hoping someone from 3CX can add to this.