Update not happening at scheduled time

[GedPerryman]

As you can see from the screenshot, an update was processed at 14:33 on Monday. This took the phone system offline for a couple of moments and disconnected live calls.



As you can see, we are scheduled to have updates at night:


I tried switching this from weekly on a Saturday, but it doesn't seem to have any effect.

Any ideas what is causing this?

TIA

 

[YiannisH_3CX]

Hello @GedPerryman

Are you using a trial/free version of 3CX on Hosted by 3CX? If that is the case then your PBX was automatically updated on Monday when the new update was pushed out.
Automatic Update options apply for Final releases, security updates etc. For updates that are pushed centrally by us that setting does not apply.
To clarify updates like that are only pushed to trial licences.

 

[GedPerryman]

That's exactly the problem. Thank you for your timely response. (Is this documented anywhere?)

 

[YiannisH_3CX]

No i am afraid the specific scenario is not documented but it does not happen very often. We release only a few updates per year and the only ones affected are the trial licences.

 

[GedPerryman]

Did it happen last week as well?

 

[YiannisH_3CX]

Did it happen last week as well?

Yes it did as there was another release candidate update
https://www.3cx.com/blog/change-log/phone-system-change-log/

 

[SteveITS]

documented anywhere

Kind of, see the bottom of page https://www.3cx.com/blog/releases/v18-update-6-release-candidate/
In addition to trials StartUP was also updated.

 

[SteveITS]

there was another release candidate update

documented anywhere

I was looking at https://www.3cx.com/ordering/pricing/hosted-info/ and it says, "We keep your 3CX on the latest non-beta update" which apparently means RCs get installed before release.