User Selectable Ringtones in Windows App and PWA

KZVB

Premier Customer
Joined
Jan 2, 2025
Messages
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Problem

The Windows App and PWA currently provide limited ringtone customization options.

Many users would like to choose their preferred ringtone to better distinguish incoming calls, improve accessibility, or align the client with personal preferences.

Requested Feature

Please allow users to select from multiple built-in ringtones directly within their user settings.

Possible enhancements:

  • Multiple built-in ringtone options
  • Separate ringtone selection for queues and direct calls
  • Volume preview before saving
  • Administrator option to restrict or allow ringtone customization
Business Impact

  • Improved user experience
  • Better accessibility
  • Easier distinction between different call types
  • Reduced user frustration
  • Consistent customization options across all 3CX clients
Additional Notes

Ringtone selection is a common feature in many modern communication platforms and would improve the overall user experience without affecting system functionality.

Thank you for considering this enhancement.
 
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