Users VM Greetings not Updating Since V16.0.611 Update

[Tony Cave]

Since updating a system from 15.5 (Windows) to 16.0.611 (Linux VM) When a user records a new voicemail message through the phone it doesn't change it by default. The user then has to go into the web client and change it to the new VM recorded or I have to change it through the management console.

I have seen this was an issue previously and was fixed at the time by an update, this also would just happen to be on one our biggest sites so it's becoming an issue quickly...

Many Thanks

Tony Cave

 

[Tony Cave]

Bump..

 

[TBWD]

I guess the biggest question is, when doing the upgrade was a full complete backup made? if not the prompts may not have been transferred to the new server, making it necessary to re do them.

 

[Tony Cave]

Thanks, TBWD, unfortunately, that's not the issue at all, the upgrade completed successfully and the greetings/recordings all transferred and played correctly following the upgrade. The Issue is that now whenever a user dials the VM and changes their greeting (OPT 8 etc, etc) when they save the greeting it does not become active as it should, we then have to go in on the management console and select the new greeting from the list to make it active... This has been an issue in previous builds as well so I am hoping someone from 3CX can chime in with a quick fix......

 

[Tony Cave]

Bump...