V14 Reports not sending

[fronzo]

Hi everybody.

I have some issues with the new v14 reporting features.
I tried to generate both "on-the-fly" reports and scheduled ones, with no luck: in both cases nothing arrives to the specified destination email.

Email settings on server are correct: other emails are sent normally.

Server/Phone system logs show no relevant rows.

Any advice?

Thanks in advance.

 

[Pierre_3CX]

Hi there,
Please open a support ticket (yourself or through your reseller) so that this can be investigated further.

 

[fronzo]

Thanks.
Could you please tell me how to open a ticket directly?
I don't have access to support.3cx.com, but I have an active maintenance plan and we are in the process of becoming registered partners.

Oddly, searching for "reports", a record related to my issue is found (http://i.imgur.com/VOI0woD.png), but I have no access to it.
This is the solution url: http://support.3cx.com/index.php?/Knowledgebase/Article/View/212/0/reports-not-delivering-on-v14

Tks!

 

[fronzo]

Any advice?

Thanks!

 

[Cjay]

Hmm, same problem. Worked once, but now nothing. Did you manage to resolve this?

 

[fronzo]

Hmm, same problem. Worked once, but now nothing. Did you manage to resolve this?

Nope. I'll try to open a ticket next week. Apparently the solution I found (that I couldn't read) on the support portal disappeared.

 

[adrianc]

I've had this too.
Reports work one minute and then don't the next but nothing has been changed.
I like the idea of scheduled reports but the whole reporting method (including listening to recorded calls from the report) was better implemented in 12.5.

 

[igpabal]

I had the same problem.
My problem was that I was entering incorrectly to the management console

In v12.5 the url was http://IP_PBX:5000/MainForm.wgx
In v14 the new url is http://IP_PBX:5000/management/MainForm.wgx

When I access with the new url it sent me the report correctly.

 

[fronzo]

I had the same problem.
My problem was that I was entering incorrectly to the management console

In v12.5 the url was http://IP_PBX:5000/MainForm.wgx
In v14 the new url is http://IP_PBX:5000/management/MainForm.wgx

When I access with the new url it sent me the report correctly.

Unbelievable! It works!

Thanks a lot!! 8) 8)

 

[adrianc]

Worked for me too.
So simple when you know the answer.
Thanks!

 

[MichaelB_3CX]

@jayson could you please provide callhistory.log and send me an email [email protected]
Thanks