V18 Update 1 Beta 2: Now with Yealink Headset Integrations

[Callinectes]

Highly unlikely but I suggest you start a new thread in our General Forum Section so that we can have a look at this.

Will do.

 

[logositsolutions]

As per the post this is indeed currently only available for the 3CX Webclient.

Any timeline for the Desktop Client? They are essentially the same and it seems to me the desktop client is where the integration would shine.

 

[N_G]

Its a matter of a week approx, the desktop app with yealink headsets is in testing

 

[Tyler.Calhoun]

Hi,
will the next version only update the Jabra integration for the web client, or also for the Windows app?

After a few calls, I can no longer accept calls with the headset. I use the Windows app and Jabra 930.

 

[Constantinos Constantinou]

Hello @Tyler.Calhoun ,

What is the version of the Windows App that you are using?

This is the new Desktop App ? https://www.3cx.com/user-manual/

 

[Tyler.Calhoun]

Hi @Constantinos Constantinou

i use version 18.3.33
My problem is that after a few calls answering via the button on the headset is no longer possible.

Then I have to close the 3CX app and Jabra Direct.

The first thing to do is to start the Jabra app and then the 3CX app. In the 3CX app, it is enough to open the video and audio settings. Nothing needs to be clicked. Now everything works again. The interface between Jabra direct and 3CX seems to crash.

The 3CX app must also be removed from the autostart. Jabra Direct must be started first.

In the German forum there is a large thread and a workaround that does not always work.

 

[Constantinos Constantinou]

@Tyler.Calhoun can you please close Jabra Direct and give it a try once more ?

Strictly speaking there is no hard requirement for the integration with Jabra to have Jabra Direct running.

Waiting for your feedback.

 

[Tyler.Calhoun]

@Constantinos Constantinou

thank you for your answer.

Unfortunately, without Jabra Direct, the control via the headset does not work at all. The integration is blue and is set to ready. But it does not work.

This problem is also discussed intensively in the German forum.

My hope was an update of the integration in the desktop app.

 

[bitn2]

@Constantinos Constantinou

thank you for your answer.

Unfortunately, without Jabra Direct, the control via the headset does not work at all. The integration is blue and is set to ready. But it does not work.

This problem is also discussed intensively in the German forum.

My hope was an update of the integration in the desktop app.

Yes, for us the same problem. At the moment the desktop app ist useless with jabra headsets! There ist a big post in the german forum about this problem and without jabra direct its not working at all.

 

[Constantinos Constantinou]

@bitn2 guys the integration with Jabra works just fine if you Uninstall Jabra Direct.

Please proceed and uninstall and verify that everything works as expected.

Problem of conflicting Jabra Direct and Jabra Headset integration on 3CX Desktop App, is something reported to them and waiting for their response.

@Tyler.Calhoun please confirm that you also managed to resolve the issue by uninstalling the Jabra Direct.

 

[bitn2]

@bitn2 guys the integration with Jabra works just fine if you Uninstall Jabra Direct.

Please proceed and uninstall and verify that everything works as expected.

Problem of conflicting Jabra Direct and Jabra Headset integration on 3CX Desktop App, is something reported to them and waiting for their response.

@Tyler.Calhoun please confirm that you also managed to resolve the issue by uninstalling the Jabra Direct.

Ill try this. Maybe it would be fine to get such information somewhere directly and not after asking in a forum.

 

[Constantinos Constantinou]

@bitn2 at this stage we are trying to refine the problem.

As soon as we have the final conclusion, then we will update whatever is considered as necessary.

Thank you.

 

[SyncWave]

Besides Yealink headset updates with the desktop app. It looks like the changes broke clicking on pictures sent to enlarge them in the desktop app. Can click on thumbnails and have them show up correctly on mobile app and web client though. I'm really hoping spell check on the desktop app will do more than underline whats wrong and offer a quick correct with a right click like in web clients with the next update

 

[Constantinos Constantinou]

Hello @SyncWave,

Can you please provide the build of the PBX and the 3CX Desktop App that you are using?

To get the build of 3CX Desktop App, on taskbar of Windows, right-click on tray icon > About.

Waiting for your reply.

 

[Tyler.Calhoun]

I have uninstalled jabra direct and removed "%appdata%/Jabra Direct"
"%appdata%/Jabra SDK" manually.

The headset control works. I will observe if it works permanently.

 

[nicojmb]

i just bought this device to test with windows app, i really hope for that windows version of the client app -

 

[mcsphones]

I'm sure you're already aware, but adding 3CX app support for those Yealink headsets was a great idea.

 

[SyncWave]

Hello @SyncWave,

Can you please provide the build of the PBX and the 3CX Desktop App that you are using?

To get the build of 3CX Desktop App, on taskbar of Windows, right-click on tray icon > About.

Waiting for your reply.

Version 18.3.33. I'd also like to be able to paste right-click copied images from clipboard and drag and drop images on the desktop app. It just doesn't and leaves a spinning wheel or sometimes a quick and 401 error, works on Web Client just fine.

 

[ckrammer]

Problem of conflicting Jabra Direct and Jabra Headset integration on 3CX Desktop App, is something reported to them and waiting for their response.

So you recommend uninstalling Jabra Direct? Our 3CX partner told us explicitly to install Jabra Direct / Jabra Xpress to migite any problems...

 

[Constantinos Constantinou]

@ckrammer this is our conclusion at this stage based on multiple cases reported by customers.

This is something that Jabra is exploring and we are waiting their feedback.