I just upgraded my system from v18 to v20 and I am running into the following issue.
Currently all calls coming in from DID-"MC_Main" are routed to an IVR then to different Ring Groups. If the call is not answered by anyone in the ring group, it is routed to a dummy user for each ring group that is used only for voicemail. Previously, any notifications of a missed call would include the name of the Ring Group in the title. After the upgrade, only the DID Name is included. This is the case in Missed Call log as well as the e-mail notification. I need to be able to see which Ring Group has missed the call. Any advice is greatly appreciated.
Currently all calls coming in from DID-"MC_Main" are routed to an IVR then to different Ring Groups. If the call is not answered by anyone in the ring group, it is routed to a dummy user for each ring group that is used only for voicemail. Previously, any notifications of a missed call would include the name of the Ring Group in the title. After the upgrade, only the DID Name is included. This is the case in Missed Call log as well as the e-mail notification. I need to be able to see which Ring Group has missed the call. Any advice is greatly appreciated.
