V20 Out of Office Hours

[Glenn Challen]

Hi there,

We've only rolled out a couple of clients on V20 but we're getting some resistance from our clients in the way out of hours is toggled on/off.

Previous versions were simple. Any handset or App connected to the phone system could simply dial *640,*641,*642 and control this function quickly and easily.
The best part was that they may have left the office and forgotten to switch the system and could do it in seconds from the car.
Now it appears in V20 they must use the override the Office hours function from the web client or desktop. This isn't exactly quick and easy.

Can we please have the old function brought back in future releases.

 

[david90]

@david90 If you follow the steps as provided it will be very easy as you just copy/paste the commands.

I'm going to try this on our company instance

 

[TheodorosG_3CX]

@david90 This depends on your needs, there are some limitations for the 3CX Hosted but if you want to use those specific scenarios you can use on-premise or self hosted.

 

[david90]

@david90 This depends on your needs, there are some limitations for the 3CX Hosted but if you want to use those specific scenarios you can use on-premise or self hosted.

I need the CFD regularly, so...

 

[TheodorosG_3CX]

In this case you can use a self-hosted solution.

 

[david90]

In this case you can use a self-hosted solution.

That's what I do

 

[jessicaNN_Tech]

We are a +1 to add the codes back to v18 as well the override is not working

 

[man416]

agree. we have several customers that change their hours with a deskphone and do not want or need to use the web client +1

 

[TheodorosG_3CX]

@jessicaNN_Tech @man416 Please check previous replies in the forum as this is added in the API.

 

[Riker148]

@jessicaNN_Tech @man416 Please check previous replies in the forum as this is added in the API.

I've followed the instructions but when executing the OMSamplesCore command it states that the 3CXPhoneSystem.ini is not found?

I've looked in the 3CX directory where it is installed and I can't see it either.

Any help would be appreciated.

Why is this feature set not a part of the regular 3CX install? It's mad that you have to jump through these hoops to get what is a simple feature, which worked wonderfully for many years, back. It does make other PBXs appealing. License cost goes up, basic feature set goes down...

 

[Alphabetic]

I've followed the instructions but when executing the OMSamplesCore command it states that the 3CXPhoneSystem.ini is not found?

I've looked in the 3CX directory where it is installed and I can't see it either.

Any help would be appreciated.

Why is this feature set not a part of the regular 3CX install? It's mad that you have to jump through these hoops to get what is a simple feature, which worked wonderfully for many years, back. It does make other PBXs appealing. License cost goes up, basic feature set goes down...

Install update 3 and you can simply press a button from the admin page to install this function.

https://www.3cx.com/blog/releases/v20-update-3-alpha/

 

[Riker148]

Looks like we'll have to wait till its out of Alpha...

Install update 3 and you can simply press a button from the admin page to install this function.

https://www.3cx.com/blog/releases/v20-update-3-alpha/

Cheers. You're more helpful than the 3CX documentation.

Looks like we'll have to wait till its out of alpha. Not taking the chance of installing an alpha build when I've had so many issues with a full 'stable' release...

 

[Alphabetic]

Looks like we'll have to wait till its out of Alpha...


Cheers. You're more helpful than the 3CX documentation.

Looks like we'll have to wait till its out of alpha. Not taking the chance of installing an alpha build when I've had so many issues with a full 'stable' release...

I'd just go for it, you're already knee deep in v20.