Fresh new install with V20 4SC Pro license and have a situation where I have configured Inbound/Outbound call routing. If someone calls in, it hits Ring Group 80 for 2 extensions. You go pick up the call and it hangs it up, but then it rings the phones again, go to pick up and hangs up again and 3rd time will accept the call. Sometimes it works on the second attempt but never the first. Have removed the Patton gateway and rebuilt the config. Deleted the Ring Groups and rebuilt them and almost about to rebuild the whole system. Downgraded the phone firmware to test that and still an issue. Had it so inbound calls ring just 1 phone.
Phone rings Ext 10 --> Go to pick up and it then terminates the call and Rings another BLF Line key. Pick that one up and again and it terminates the call. I have deleted Ring Groups and made it so that the Patton only goes to a User extension and same thing. If I look at the Call Logs this is what comes back,
Phone rings Ext 10 --> Go to pick up and it then terminates the call and Rings another BLF Line key. Pick that one up and again and it terminates the call. I have deleted Ring Groups and made it so that the Patton only goes to a User extension and same thing. If I look at the Call Logs this is what comes back,
| 08/12/2026 5:15:42 PM | 000-05b | 1617840 | Office (10) | Inbound | Answered | - | 00:00:01 | 00:00:07 | 0.00 | Inbound: MOLETTIERI PAT (1617840) → Via trunk: Patton Gateway (000002) → Ended by Office (10) | |
| 08/12/2026 5:15:36 PM | 000-05a | 1617840 | Office (10) | Inbound | Answered | - | 00:00:04 | 00:00:11 | 0.00 | Inbound: MOLETTIERI PAT (1617840 → Via trunk: Patton Gateway (000001) → Ended by Office (10) | |
| 08/12/2026 5:15:30 PM | 000-059 | 1617840 | Office (10) | Inbound | Answered | - | 00:00:02 | 00:00:18 | 0.00 | Inbound: [V]MOLETTIERI PAT (1617840) → Via trunk: Patton Gateway (000000) → Ended by [V]MOLETTIERI PAT (1617840) | |
| 08/12/2026 5:13:38 PM | 000-058 | 1617840 | Office (10) | Inbound | Answered | - | 00:00:04 | 00:00:02 | 0.00 | Inbound: MOLETTIERI PAT (1617840) → Via trunk: Patton Gateway (000002) → Ended by Office (10) | |
| 08/12/2026 5:13:32 PM | 000-057 | 1617840 | Office (10) | Inbound | Answered | - | 00:00:03 | 00:00:12 | 0.00 | Inbound: MOLETTIERI PAT (1617840) → Via trunk: Patton Gateway (000001) → Ended by Office (10) | |
| 08/12/2026 5:13:26 PM | 000-056 | 1617840 | Office (10) | Inbound | Answered | - | 00:00:03 | 00:00:03 | 0.00 | Inbound: [V]MOLETTIERI PAT (1617840) → Via trunk: Patton Gateway (000000) → Ended by Office (10) | |
| 08/12/2026 5:12:38 PM | 000-055 | Office (10) | 16178401671 | Outbound | Answered | - | 00:00:04 | 00:00:08 | 0.14 | Dialed: (1617840) → Via rule: 11 Digit Outbound rule for Patton Gateway (1617840) → Via trunk: Patton Gateway (1617840) → Ended by Office (10) | |
| 08/12/2026 5:11:09 PM | 000-054 | 1617840 | Voice Agent | Inbound | Answered | - | 00:00:00 | 00:00:07 | 0.00 | Inbound: [V]MOLETTIERI PAT (1617840) → Via trunk: Patton Gateway (000000) → Number not found | |
| 08/12/2026 5:10:48 PM | 000-053 | 1617840 | Voice Agent | Inbound | Answered | - | 00:00:00 | 00:00:07 | 0.00 | Inbound: [V]MOLETTIERI PAT (1617840) → Via trunk: Patton Gateway (000000) → Number not found | |
| 08/12/2026 5:02:03 PM | 000-052 | 1617840 | Office (10) | Inbound | Answered | - | 00:00:04 | 00:00:02 | 0.00 | Inbound: [V]MOLETTIERI PAT (1617840) → Via trunk: Patton Gateway (000000) → Ended by Office (10) | |
| 08/12/2026 4:54:38 PM | 000-051 | 1617840 | Ring FOH (80) | Inbound | Unanswered | - | 00:00:04 | 00:00:00 | 0.00 | Inbound: MOLETTIERI PAT (1617840) → Via trunk: Patton Gateway (000001) → Ended by MOLETTIERI PAT (1617840) | |
| 08/12/2026 4:54:32 PM | 000-050 | 1617840 | Office (10) | Inbound | Answered | - | 00:00:02 | 00:00:03 | 0.00 | Ended by Office (10) | |
| 08/12/2026 4:54:32 PM | 000-050 | 1617840 | Ring FOH (80) | Inbound | Redirected | - | 00:00:03 | 00:00:00 | 0.00 | Inbound: [V]MOLETTIERI PAT (1617840) → Via trunk: Patton Gateway (000000) → Ring FOH (80) was replaced by Office (10) | |
| 08/12/2026 4:52:53 PM | 000-04f | 1617840 | Ring All (81) | Inbound | Unanswered | - | 00:00:04 | 00:00:00 | 0.00 | Ended by MOLETTIERI PAT (1617840) | |
| 08/12/2026 4:52:52 PM | 000-04f | 1617840 | Ring FOH (80) | Inbound | Unanswered | - | 00:00:00 | 00:00:00 | 0.00 | Inbound: MOLETTIERI PAT (1617840) → Via trunk: Patton Gateway (000001) → Ring FOH (80) → No destination available was replaced by Ring All (81) | |
| 08/12/2026 4:52:46 PM | 000-04e | 1617840 | Office (10) | Inbound | Answered | - | 00:00:02 | 00:00:04 | 0.00 | Ended by Office (10) | |
| 08/12/2026 4:52:46 PM | 000-04e | 1617840 | Ring FOH (80) | Inbound | Redirected | - | 00:00:02 | 00:00:00 | 0.00 | Inbound: [V]MOLETTIERI PAT (1617840 → Via trunk: Patton Gateway (000000) → Ring FOH (80) was replaced by Office (10) | |
| 08/12/2026 4:43:30 PM | 000-04d | 1617840 | Ring All (81) | Inbound | Unanswered | - | 00:00:04 | 00:00:00 | 0.00 | Ended by MOLETTIERI PAT (1617840) | |
| 08/12/2026 4:43:30 PM | 000-04d | 1617840 | Ring FOH (80) | Inbound | Unanswered | - | 00:00:00 | 00:00:00 | 0.00 | Inbound: MOLETTIERI PAT (1617840) → Via trunk: Patton Gateway (000002) → Ring FOH (80) → No destination available was replaced by Ring All (81) | |
| 08/12/2026 4:43:24 PM | 000-04c | 1617840 | Office (10) | Inbound | Answered | - | 00:00:04 | 00:00:02 | 0.00 | Ended by Office (10) | |
| 08/12/2026 4:43:24 PM | 000-04c | 1617840 | Ring FOH (80) | Inbound | Redirected | - | 00:00:04 | 00:00:00 | 0.00 | Inbound: MOLETTIERI PAT (1617840) → Via trunk: Patton Gateway (000001) → Ring FOH (80) was replaced by Office (10) | |
| 08/12/2026 4:43:18 PM | 000-04b | 1617840 | Ring FOH (80) | Inbound | Unanswered | - | 00:00:04 | 00:00:00 | 0.00 | Inbound: [V]MOLETTIERI PAT (1617840) → Via trunk: Patton Gateway (000000) → Ended by [V]MOLETTIERI PAT (1617840) |
