V20 upgrade

[ronenba]

i got an email that I must upgrade the V18 hosted PBX on 3CX to V20

my concerns are:

1. will I have issues?
2. any configuration change? (took me a very long time to get a stable working systems
3. can I stay with V18?

 

[ronenba]

All the users are setup to blind transfer trough the 3CX (doesn't work or help)

 

[ronenba]

how do i modify through the 3CX the xml file so it will be Attended Transfer Mode: default=1 and not 0

and how do I setup so the phone provisioning will be STUN on and not off

 

[ronenba]

How to change NAT so it will stay on STUN ?

 

[TheodorosG_3CX]

STUN provisioning is not supported however you can check this guideline for more information.

 

[jason leong]

Sorry that im using this post to ask some question. I dont know why my account cannot create new post.

I has been upgrade client pbx version 18 to 20. manage to access portal but unable to make call. in the log file saying that below error. I can confirm that currently no body making call. anyone can help?

Device 9016XXXXXXX dialed on (AnyLine@XXXX) has reached max amount of calls - Call(from "leong, jason"<sip:[email protected]>;tag=36bea211 to 9016XXXXXXX)

 

[TheodorosG_3CX]

(AnyLine@XXXX) has reached max amount of calls

This is coming from the provider side.
In the configuration of the sip trunk how many calls do you allow?

 

[doncol]

If you have set up your system in a supported manner and have read the requirements for version 20, then you should not have any problem.

All the guides are available at https://www.3cx.com/docs/manual/ and https://www.3cx.com/blog/releases/v20-upgrade-checklist-faq/.

You will not be able to stay on v18 as the system will be updated to v20 for you if you do not do this before the 31st of May 2024.

The date to upgrade by for 3CX cloud hosted systems has changed to 1st September 2024, has it not?

 

[SteveITS]

The date to upgrade by for 3CX cloud hosted systems has changed to 1st September 2024, has it not?

yes. https://www.3cx.com/blog/releases/v18-update9a-beta/

 

[TheodorosG_3CX]

@doncol Yes it is extended:

• Hosted by 3CX - deadline extended to the 1st September 2024.

 

[Chris Wheeler]

If you have set up your system in a supported manner and have read the requirements for version 20, then you should not have any problem.

All the guides are available at https://www.3cx.com/docs/manual/ and https://www.3cx.com/blog/releases/v20-upgrade-checklist-faq/.

You will not be able to stay on v18 as the system will be updated to v20 for you if you do not do this before the 31st of May 2024.

Charles,
For 3CX hosted, will 3CX not typically be upgraded to new versions, is that left to the customer/partner? I know updates are applied but asking about version upgrades.
Thanks

 

[SteveITS]

From the update 9a link above:

"Extended Migration Deadlines

• Hosted by 3CX - deadline extended to the 1st September 2024."

Otherwise I've seen 3CX post "automatic updates" won't install a version upgrade (until the deadline).

 

[Charles_3CX]

Charles,
For 3CX hosted, will 3CX not typically be upgraded to new versions, is that left to the customer/partner? I know updates are applied but asking about version upgrades.
Thanks

I believe a mailer was sent out stating the extended date deadline, but this is for paid keys; for 3cx hosted with trial and NFR keys, the deadline is 1st July 2024.