Voicemail glitch

[itoure]

Hello,

I have a problem with the voice mail feature of my 3CX.
Users experience a lot of audio cutback when listening to their voicemail.
My 3CX runs on windows 2012 on vmware.

Is anyone else having this problem?

 

[itoure]

FYI- the VM has 2vCPU and 3Go of memory.
There is no cpu or memory high usage peak.

 

[leejor]

What do you mean by "audio cutback". Do you mean drop outs, low level, distortion? Is this intermittent, or on each and every call, for all users?

Do you use a digital receptionist? Does that sound OK? How does the outgoing message sound?

Have you tried emailing messages to the users, how do they sound when played back elsewhere? In other words, are the recordings themselves good and it's playback that is the issue.

Did this just start, or has it always been this way?

 

[itoure]

Hi Leejor,

We use the digital receptionist and it sound OK. I have tried to download the messages from the softphone app with the exact same result.
We lose part of the message, like of the line cut during 2 or 3 seconds.

Ismael

 

[leejor]

So...these were sent as an email attachment, and had poor audio quality? If that is the case, then the issue appears to happen as the message is recorded. What about user recorded outgoing messages, do they sound OK?

Has the issue been there all along, or were any changes made to the hardware/software/server about the time this began?

 

[leejor]

We lose part of the message, like of the line cut during 2 or 3 seconds.

It is always this issue? In the same place in each recording?

 

[leejor]

At the beginning? At some point into the message?

Does it happen on internal calls?