Wallboard remains empty (N/A)

[Ralph Ootevaar]

Hi, we have the pro license of 3CX running, we have queues, everything is working fine.
I want to bring the wallboard on the screen in the room, but somehow the board remains empty. Everything says N/A except for date and time.
I pressed the cog button and selected the queues.

I tried to find how to fix it in the forum and the documentation, but to no avail. What am I missing?

 

[YiannisH_3CX]

Does that extension have presence? Is the extension member of the queues?
If you are a member of the queues and the queues are selected from the settings button then it should work.

 

[Ralph Ootevaar]

Extension is my own, I'm a member of the queues, and both queues are selected.
No statistics though...

 

[GiannosC_3CX]

Dear Ralph,

Do you use remote PBX or local? Also, please let us know what version of 3cx phone system and clients are you using?

 

[Ralph Ootevaar]

Local pbx (client on my machine, connecting to server over local lan), we run pro version 15.0.0.
Client version is 15.0.60903.0

 

[GiannosC_3CX]

Dear Ralph,

The problem appears only on one client in your lan?
Also please check your anti-virus if it blocks the https port. Try un-installing you anti-virus for a test. By default the 5001 port is used, did you change the management console port?

 

[Ralph Ootevaar]

We use the default port 5001
I disabled my firewall, but no changes...
Also checked on a different machine, same problem. Also checked on the server itself in RDP, doesn't work there either

 

[YiannisH_3CX]

Is there any antivirus installed on the PBX server?

 

[Ralph Ootevaar]

No antivirus, and the firewall is turned off.