Web client shows trunk prefix

[saint_]

Hello ,

I use flowroute as a SIP carrier, with IP Authentication.
When I make an outgoing call, I need to prepend a tech prefix.
In the cell phone client, it's fine because whatever my end user dial is what they see.
In the web client through, it shows the prefix I prepend. <- How to I prevent this ?

Thank you

 

[YiannisH_3CX]

Hello @jst07719

Are you stripping the prefix in your outbound rules or you are sending it to your provider?

 

[saint_]

I am not stripping anything. With Flowroute, if you do IP Authentication based outgoing call, you need to add your tech prefix (bunch of digits), then a star, then the number dialed.

For example, if someone dials 18001234567 , you would have to send 098765*18001234567 to flowroute.

In this example, the web client shows 098765*18001234567 , while on a cell phone client it only shows 18001234567

Basically, I don't want the prefix to show up on the web client.

 

[YiannisH_3CX]

Please note that currently you cannot do this as the web client gets its call history from the PBX and the PBX logs what was eventually dialled. I would recommend posting your idea on https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.

 

[saint_]

Will do, thank you.