Webclient call history not showing!

[itglaafs]

Hi Guys,

Perhaps someone can help out. We have a strange problem with Call history on the Webclient page. No outgoing calls are being registered anymore since 23/12/2022, and all incoming calls are written down in Abandoned section of the queue. Before, the system was refreshing call history normally, by clicking on one of the other options and then going back to "all", we could see what numbers are other extensions dialing on outgoing calls and what was coming in to to our queue.

The extension I am accessing Web client page from is part of the group and has managerial rights. The incoming calls are going to the queue and extensions are picking up the call when available, it's all working normally. The outgoing calls are working normally too.

Not sure, what is the problem here.

Best Regards,

Slaven.

 

[TheodorosG_3CX]

Is this the only affected extension? Are all extensions have the same issue?

 

[Taigar19]

Hello,
I think we have the same problem, not sure.

We have configured a call queue with multiple phones and agents.
On the phone (Yealink T46S) I can go to history, and show all the history of the call queue. I can see what calls have been made from other phones and other days. This is very nice to have.

When we login to the webclient, and go to 'Calls', we where able to also see these calls.
But now these are not showing anymore. We only see the calls from the own extension, not from the queue.

Is this something we can check? We are still running 18.0.6.908.
Should upgrading to 18.0.7.312 help us?