WebClient DialPad Issues

[TPBxci]

Once we're connected to a call, we're unable to correctly navigate menu's or join conference ID's.

It seems that when we're pressing numbers, certain numbers are being duplicated causing issues when we try to use the dialpad in an active call.

Does anybody know of a potential fix for this?

There is already a thread for this but it appears to be locked with no responses:
https://www.3cx.com/community/threads/cannot-dial-external-conference-code-from-web-client.66656/

Thanks!
Tom

 

[TPBxci]

Anybody?

This is proving to be quite an issue for us currently...

 

[TPBxci]

We would really appreciate some (any???) assistance with this one - even just an acknowledgement..?

 

[JohnS_3CX]

Hi,

What version is your PBX and what browser are you using to run the webclient?

 

[TPBxci]

We're on version 16.0.676 however this issue has been persistent throughout multiple versions.

Always using Chrome as recommended.

 

[JohnS_3CX]

I think you should move to the latest update first so we are on the same version.

From some testing that I have done on V16U5, I can dial in to a meeting, and once there, I can successfully enter the meeting ID using the dial pad and I can also navigate menus just fine


Perhaps you need to be more specific here, and give some finer details on how to replicate this?