Solved Weekend Routing Rules

[Andy Veal]

Hello,

We have routing in place with an IVR that works fine Mon-Fri, however on the weekend a number of the lines/groups are dead as there are no staff to cover the groups.
But the customer can still select the group option from the IVR.

Is there any way i can set up new rules just for Saturday and Sunday to route all calls to a particular ring group or will I need a new IVR for this?

I was thinking,
-Set up a ring group called "ALL"
-Configure system wide out of office hours for the weekend/Or configure system wide Holidays
-Assign out of office rules for each DDID to route to ring group "ALL" during out of office hours

Although its not technically out of office hours I think this may the only way but I may be wrong and Im sure i'm missing something.

Andy V

 

[Andy Veal]

it looks like they are routed that way now as there are no office hours currently configured.

Sorry about this but just had another thought.

I could set each ring group to call the 'ALL" group if no answer.

 

[mariosM_3CX]

Yes that was the initial approach i suggested.

Hello @Andy Veal

If i got your requirements right, you may be able to do something using the destination if no answer of the Ring Group.
So let's say IVR's option 1 routes to this Ring Group that only works Monday to Friday. Is this right?
Now what happens during Monday-Friday if a call is not answered? What is your Ring Group's destination if no answer? Will this destination be the same during weekends? If yes, problem's solved. Now in case the destination if no answer is different in weekends, then you can set the destination to a dummy extension and use the forwarding rules of that extension to route calls based on time/day/status. Does this make sense with your setup?

 

[Andy Veal]

thanks for your help.

 

[mariosM_3CX]

No problem, glad to help