What’s Cooking? Our Road Map

[DFP]

When will the new feature road map be released for v18 ?

 

[N_G]

One more vote for Teams-Integration (Status-Integration / SIP-Trunk).

Please use ideas forum to create or vote for ideas!

That said, you talk about status integration, this is already possible using 3CX - Microsoft 365 integration?

 

[oschobert]

Please use ideas forum to create or vote for ideas!

That said, you talk about status integration, this is already possible using 3CX - Microsoft 365 integration?

But only for calendar items. It would be great to exchange status informations for active phone calls in both systems (to see in 3CX if someone has an active call in teams and vice versa).

 

[N_G]

You are right, currently just for calendar items. As soon as the Microsoft "API" improves though we can add more status sync one way. What is not on our road map is to have full syncing of say teams clients with 3CX clients. You have to choose to operate two systems and one person will be on one system and others on the other system.

 

[3CXfan]

@Nick Galea Do we know when we may see official support/firmware for the latest Fanvil Video Door Phones more specifically the i16V and i32V? Thanks.

Yes I would like to know this as well.

I have the i32V which is experiencing "No Video" issue too on the latest 3CX. I even made a post about it here: https://www.3cx.com/community/threads/troubleshooting-fanvil-i32v-no-video-issue.78919/

 

[Knight!]

In features updates can be added ability to manage contacts in 3CX Contact list more deeply if Contact list are not sync with O365 or Exchange Server?
And Added ability to set Groups for Contacts and set permission for users Which contacts are they allowed to see in the list and not.
This helps to manage contacts for Office Departments by 3CX Admins . I think this is needed function for users and Admins who care about External Phone Contacts and find a way to make manage easily when users change a Department with a Contact list.

 

[AquilRe]

Thank you again for all the feedback. All feature requests should still go via the ideas forum please. As you can see the top features that are feasible and well explained are considered. To answer some of your questions:

1. Polycom - yes it would but it depends on Polycom releasing a proper tested firmware for 3CX. Ball is completely in their court. From our side we are ready to go.
2. Phonebook improvements - yes something we are considering.
3. No plans to connect to Microsoft Teams. Teams is not that open and anyway wants to be a phone system in its next life. We did consider being a simple trunk in teams but it was rejected by Microsoft because they want to be the phone system themselves.

Multiple phonebooks are a must especially for the Hospitality industry for obvious reasons.

 

[N_G]

Why? You can have one company phonebook for the whole hotel. Many hotels use 3CX

 

[Evolute IT]

Why? You can have one company phonebook for the whole hotel. Many hotels use 3CX

I just wanna say that having multiple phonebooks IS something necessary for many PBX, hotels or not. We lost a few sales because of basic stuff like that 3CX can't do... like changing the ringtone of the new DesktopApp.

Fortunately we have Teams Integration and other selling points like that.

 

[SweetAction]

Why? You can have one company phonebook for the whole hotel. Many hotels use 3CX

If you are going to use PMS integration and a device that can show the phonebook this could lead to issues with a Guest being able to see another Guest name.

Many hotels use non-IP phones with ATAs for guest rooms so it's not a problem (we usually have something by Teledex in place and then use Grandstream GWX ATAs)

 

[N_G]

But i think we disable that, and only have the company phonebook in which you would list the room service etc

 

[Evolute IT]

But i think we disable that, and only have the company phonebook in which you would list the room service etc

If we could hide some extensions from the phonebook, either via groups or something like that, I think it would be a good middle ground.

 

[SweetAction]

But i think we disable that, and only have the company phonebook in which you would list the room service etc

I tested a minute ago via webclient against a checked in guest extension on a prod system and could see all other extensions that I would expect to see.

(normally we block webclient for guest extensions as well as hide from company address book and well as revoke permissions to see group members)

In v14 you would set groups that were guest extensions (maybe it was wakeup call related?) but I think that left in v15. I don't know anything specific you do to mark an extension as guest - maybe I've missed a step here?

 

[Evolute IT]

In v14 you would set groups that were guest extensions (maybe it was wakeup call related?) but I think that left in v15. I don't know anything specific you do to mark an extension as guest - maybe I've missed a step here?

There is a setting in the Hotel Integration to select groups of "Rooms". I don't know if it does what you want, I never used it.

 

[SweetAction]

There is a setting in the Hotel Integration to select groups of "Rooms". I don't know if it does what you want, I never used it.

Ah, there it is. That's what I was remembering but couldn't locate again.

I did already have it set to the group with all our Guest rooms.

 

[AquilRe]

If you are going to use PMS integration and a device that can show the phonebook this could lead to issues with a Guest being able to see another Guest name.

Many hotels use non-IP phones with ATAs for guest rooms so it's not a problem (we usually have something by Teledex in place and then use Grandstream GWX ATAs)

Yeah using PMS integration and guests are able to see other guests, issue is that if we hide the extensions from the phonebook, when the Guest service center calls a guest it doesn't show the name, thus the need to have separate phone books, one for Guests one for Admin staff.

 

[AquilRe]

There is a setting in the Hotel Integration to select groups of "Rooms". I don't know if it does what you want, I never used it.

That is the group that PMS messages are sent to.

 

[Knight!]

Good day 3CX team!
First of all i want to wish you all the best in new 2022 year , wish more improvements in 3CX Phone System !

As you know , all contacts saved in 3CX Personal Phonebook show in Reporting -> Call logs with Full Name and Phone Number

But i could not see Full Names with Phone number for 3CX System Users Mobile phones when i try to call to some users mobile number

I see just a Phone number without bind user Full name could you fix it in feature updates.

You can emulate this situation just callling to 3CX user Mobile Number ( not 3CX extension number ) and review call log

 

[NickD_3CX]

Good day 3CX team!
First of all i want to wish you all the best in new 2022 year , wish more improvements in 3CX Phone System !

As you know , all contacts saved in 3CX Personal Phonebook show in Reporting -> Call logs with Full Name and Phone Number

But i could not see Full Names with Phone number for 3CX System Users Mobile phones when i try to call to some users mobile number

I see just a Phone number without bind user Full name could you fix it in feature updates.

You can emulate this situation just callling to 3CX user Mobile Number ( not 3CX extension number ) and review call log

Hi!

That is the intended behavior currently because the Mobile Number of a User is not considered a "Phonebook Entry".

 

[nicojmb]

@Nick Galea Please add possibility to stop a parallel brach, look my postt: https://www.3cx.com/community/threads/wish-stop-parallel-component-ondemand.87541/