When calling out doesn't show a caller id

[ecotech]

When we call out it does not show a caller id or the phone number how can I fix this?

 

[Alphabetic]

Are you using a support provider? I'm guessing not?

You'll need to run a wireshark trace on a call and see what's been sent in the invite.

 

[ecotech]

Are you using a support provider? I'm guessing not?

You'll need to run a wireshark trace on a call and see what's been sent in the invite.

I have it hosted in Azure

 

[Alphabetic]

Who is the SIP trunk with?

 

[ecotech]

Who is the SIP trunk with?

Flowroute

 

[Alphabetic]

You'd need to look at the caller ID control under the SIP trunk and see whats being presented.

 

[ecotech]

You'd need to look at the caller ID control under the SIP trunk and see whats being presented.

 

[VoIPTools]

Unless you have been tinkering with trunk properties, 3CX is sending the caller ID information. Have Flowroute perform a wireshark to see what you are sending. My guess is this is a problem at Flowroute rather than 3CX.