Solved Windows Client Issues Locally

[AustinRM95]

Doing a new install for a client, where many of the users are using the Windows softphone. Intermittently, if a user calls another user internally, the user on the receiving end answers.. however the user who initiated the call still hears ringing. It ONLY appears to occur when calling from one Windows softphone to another. Calling from a deskphone to the softphone works fine, as does the Android/iOS app.

 

[YiannisH_3CX]

Hello @AustinRM95

Try to enable the option "PBX delivers Audio" under the extension settings / Options / Troubleshooting and see if that helps with the issue.

 

[AustinRM95]

Hello @AustinRM95

Try to enable the option "PBX delivers Audio" under the extension settings / Options / Troubleshooting and see if that helps with the issue.

Thanks. That seemed to solve this issue.

 

[YiannisH_3CX]

Glad to see the issue has been resolved.