Your 3CX Debian OS failed to update

[sonnyh1]

Hi,
Currently runnung:
Product Professional Annual
Version Number 18.0 Update 9 (Build 20)
Debian 10 Buster (AWS)

Update is showing:
Version 20 is now available. Before upgrading, take a full backup of 3CX and save it outside of the instance. This upgrade will also upgrade Debian from 10 to 12.

When I try to update I receive the following error:
Your 3CX Debian OS failed to update
3CX Phone System Management Console ID: 10012

Thoughts / suggestions?

 

[AWS2P]

refering to my case, I never got an email except at the begining when process do a backup, since that , nothing.

 

[Charles_3CX]

refering to my case, I never got an email except at the begining when process do a backup, since that , nothing.

We would need to check if a log was produced or if there was an issue where the machine crashed completely, so no log was produced, but we need you to open a support ticket to check.

 

[AWS2P]

Your CNO already answered me yesyterday saying no more troubleshouting, so I fixed my case restarting from scratch , creating a new AWS lightsail VM and then a complete reinstall including settings from my v18 backup, all is now updated to V20

 

[sonnyh1]

Charles_3CX
I have already been through that.
I have a new AWS setup, but if I do another 3CX PRO instance I will be charged again.
I need to set the new instance of 3CX to test before I restore from my prior 3CX that will not update to V20

 

[sonnyh1]

Your CNO already answered me yesyterday saying no more troubleshouting, so I fixed my case restarting from scratch , creating a new AWS lightsail VM and then a complete reinstall including settings from my v18 backup, all is now updated to V20

What level of 3CX are you running? Did you have to buy a new license?

 

[AWS2P]

Pro licence, you have nothing to pay to reinstall the same pbx
What is yours as you didn't reply to me about this ?

You speak about new aws setup, what do you mean exactly?
did you only open a new VM and choose debian 10.8 and nothing else ?
Or did you do the full 3CX reinstall including your V18 backup?

 

[sonnyh1]

Check the log received to the admin email for the failed update, then reference this guide: https://www.3cx.com/blog/releases/v20-beta1-upgrade/

I followed the directions, setup a new AWS. To do a new 3CX I need to get a new PRO license, it seems.

 

[AWS2P]

I followed the directions

From who ? from which 3CX doc?

 

[Charles_3CX]

Charles_3CX
I have already been through that.
I have a new AWS setup, but if I do another 3CX PRO instance I will be charged again.
I need to set the new instance of 3CX to test before I restore from my prior 3CX that will not update to V20

Sorry but i do understand what you mean, can you clarify?

 

[sonnyh1]

Pro licence, you have nothing to pay to reinstall the same pbx
What is yours as you didn't reply to me about this ?

You speak about new aws setup, what do you mean exactly?
did you only open a new VM and choose debian 10.8 and nothing else ?
Or did you do the full 3CX reinstall including your V18 backup?

I am running 18.0 Update 9 (Build20).
It is 3CX POR license.

My AWS was too small, 1 CPU.
I stopped the service and upgraded to 2CPU and 4GB, and restarted AWS.
After about 5 minutes 3CX was running and all phones were connected.
V20 still will not upgrade.

I have setup a new instamce on AWS for the reinstall of the 3CX PRO.
I want to test the new PBX before remove the old installation and restore from my existing backup

 

[sonnyh1]

Sorry but i do understand what you mean, can you clarify?

If I need to reinstall 3CX Pro, I want to test it before I remove the old installation, which will not upgrade to V20

 

[Charles_3CX]

I am running 18.0 Update 9 (Build20).
It is 3CX POR license.

My AWS was too small, 1 CPU.
I stopped the service and upgraded to 2CPU and 4GB, and restarted AWS.
After about 5 minutes 3CX was running and all phones were connected.
V20 still will not upgrade.

I have setup a new instamce on AWS for the reinstall of the 3CX PRO.
I want to test the new PBX before remove the old installation and restore from my existing backup

Did you check the free disc space before trying to update?

 

[AWS2P]

I have setup a new instamce on AWS for the reinstall of the 3CX PRO.

do i need to understand you have now 2 VMs with same 3CX settings on it?

Where is your V18 backup stored? do you have it OUT of the AWS instance ?

 

[sonnyh1]

Did you check the free disc space before trying to update

Did you check the free disc space before trying to update?

 

[Charles_3CX]

View attachment 38343

So, your disk usage is 72%, and you have only 2.6GB available.

So how much disk space is required for the update? As mentioned in the guide you already went through?

 

[AWS2P]

I bet your drive need some more space , if only 2.6Gb is remaining free perhaps it's not enough for migration process to accomplish without failure

 

[sonnyh1]

So, your disk usage is 72%, and you have only 2.6GB available. And how much disk space is required to have for the update mentioned in the guide that you already went through?

If I remember correctly, it says "adequate" disk space, what ever that means.

 

[Charles_3CX]

If I remember correctly, it says "adequate" disk space, what ever that means.

​

Check again, please: https://www.3cx.com/blog/releases/v20-beta1-upgrade/

Requirements once again​

• At least 2vCPU, 2GB of ram and 5GB of free disk space

 

[AWS2P]

 

[sonnyh1]

​

Check again, please: https://www.3cx.com/blog/releases/v20-beta1-upgrade/

Requirements once again​

• At least 2vCPU, 2GB of ram and 5GB of free disk space

I missed that. I have deleted several of the backups and regained disk space.
I will try the upgrade again
Thank you for pointing out my error