Many companies are in the dilemma whether they should purchase an On-Premise PBX or a Hosted PBX, the battle of the Hosted PBX Vs the On-Premise PBX begins. It all depends on the size of the company and what they wish to gain from their PBX.
To make a decision, a clear picture of both PBXs should be available. Below are the advantages and disadvantages of a Hosted PBX and an On-Premise PBX.
- A third party provider handles the PBX and all responsibility of running and upgrading the Hosted PBX is shifted onto them
- There are less installation, operation and maintenance costs involved with a Hosted PBX
- There’s no need to worry about any network issues, like bandwidth, with a Hosted PBX; especially important for SMB’s which don’t have the bandwidth to accommodate Unified Communications and VoIP
- Dedicated personnel to manage the phone system are not required; less costs
- No training required on how to run the phone system, how to add extensions and so on. The PBX provider does all that for the end user.
- All upgrades are included in the maintenance costs and are automatically done by the PBX provider
- The end-user has more control over their phone system
- Provided with the ability to integrate the on-premise PBX with other software systems the company is running. For example, CRM systems.
- Very ideal for large organisations which already have the infrastructure, bandwidth and network setting required to host their own phone system, unified communications platform and VoIP
- There’s no need to rely on the support of a third party PBX provider for simple tasks like adding extensions
- All the phone system data and settings are in the end-user’s hands