What is T38 Fax?
T38 is a protocol that describes how to send a fax over a computer data network. It is needed because fax data can not be sent over a computer data network in the same way as voice communications. Read our How does FAX work in VoIP environments? article for more information. In essence, with T38 a fax is converted to an image, sent to the other T38 fax device and then converted back to an analog fax signal. Most VoIP Gateways and ATA’s now support T38 reliably.
T38 is described in RFC 3362, and defines how a device should communicate the fax data. In the diagram above both the gateway and the fax machine behind the gateway would have to be T38 capable. For the G3 fax machine on an analog line, this process will be transparent. The analog fax machine does not need to know T38.
3CX includes a full featured T38 fax server that allows faxes to be received from anywhere in the network. Faxes can be received as PDF and forwarded via email.