How to Configure Yealink AX Series

Yealink AX83H & AX86R models

Important

  • If the phone is used and has been connected to another PBX system, you have to reset it first. See how to do this here.
  • Router Phones: AX83H, AX86R
    Router Phone - A Router Phone or an SBC is required to bundle all SIP traffic over a single TCP port and direct the signalling to the IP Phones. At least one Router Phone is required if your 3CX System is in the cloud or its remote phone connected to an on premise system.
  • Upgrade its firmware to the latest 3CX supported version. See how to do this here.
    Note: If you are planning to install a router phone, read the section below regarding the firmware requirements.

About the Yealink AX Series Models

The Yealink AX series is a professional-grade wireless phone designed for enterprise use. Its Wi-Fi connectivity enables seamless mobility and flexibility within the business environment.

  • AX83H: Enjoy a vibrant 2.4" color LCD and crystal-clear HD voice calls.  Features Wi-Fi 6, Bluetooth 5.0, a 3.5mm jack, and convenient charging via USB Type-C or cradle.  Priced around $100.
  • AX86R: A triple-proof rugged WiFi phone with the same features as AX83H, and a larger battery that meets the outdoor wireless communication needs of enterprises. Priced around $219

Step 1: Identify your Exact Yealink Phone Model and MAC Address

Yealink MAC Address Identification

Be sure you follow the steps for the right phone model. You can find the model and MAC address on the label at the back of the handset (under the battery), or by pressing the “Menu or OK > Status” on the phone.

Make a note of the MAC address, you will need this for the configuration. Find out more about your IP Phone MAC address.

Step 2: Add The Yealink AX Phone to the Extension

From the Admin Console in your Web Client:

  1. Go to “Users” and select the user you want to add a phone for.
  2. Click on the “IP Phone” tab. Click “Configure a phone” to add a phone.
  3. Now select your phone model from the dropdown menu.
  4. Enter the phone’s MAC address without dashes or colons, and click “Add phone”.

Step 3: Router Phone, SBC or LAN?

  1. If 3CX is on the cloud, you must use a router phone or SBC:
  1. If it is not a router phone you need to specify one or an SBC.
  2. If the device is a router phone, you can connect it directly as a router itself.
  1. If 3CX is on premise or self hosted, you have an additional option “Local LAN/VPN”.
  2. Click “Add Phone” to save the phone configuration for this extension.

Step 4: Connect the Phone

3CX will now create provisioning information for the phone and make these available on the provisioning URL. The phone must connect to this URL to retrieve its configuration information and authentication details. You have the following options:

  1. RPS - Connect the phone to the Wi-Fi network within 14 days. If it is already connected, restart it. The phone will be configured automatically and restarted.
  2. PNP - If 3CX is on-premise or connected via SBC, you can connect the phone to the Wi-Fi and look for it in the PNP dialog (Admin Console > Phones > PNP Phones). Right click and assign it to the extension you configured above.

  1. Alternatively you can login to the phone's webUI and enter the URL manually. You can also use DHCP option 66.

See also

Last Updated

This document was last updated on 18 June 2025

https://www.3cx.com/sip-phones/yealink-ax-series/