Interactive voice systems (IVR’s) were once touted as the miracle solution for contact centres. Yet they have a fundamental flaw; consumer’s just don’t seem to like them! To address this, IVR’s need to be designed with customer experience rather than business priorities in mind. Introducing IVR technology has a whole host of benefits. It frees time for staff, reduces costs and [...]
The latest 3CX Browser Extension for Chrome and Edge (Chromium) is now available via the Chrome Web Store and Microsoft Edge Addons. The extension allows you to easily manage calls from your desktop with a mini web client pop-out, which notifies you of incoming calls and chats. The latest version adds hotkeys; which allow you to use keyboard shortcuts to respond to calls easier [...]
The Release Candidate (RC) of v16 Update 5, is available for download. The RC adds some important fixes for call recordings and WebMeeting connectivity among others. The final release is fast approaching, so get the RC now and start preparing. What’s in the RC While getting ready for production-level status, the Update 5 RC delivers important fixes for: Call Recordings - Fixed [...]
LONDON, UK, 16TH APRIL 2020 - 3CX, developer of the award-winning business communications solution, today announces that Italian pharmaceutical distributor, Alliance Healthcare, has completed the deployment of its software at its headquarters and 26 deposit points across Italy. The company, a subsidiary of Walgreens Boots Alliance, supplies around 9,000 establishments with phar [...]
Channel commentators have been forecasting the ‘Death of the Office’ for a while now, but none expected the shift to happen so instantaneously. Overnight, the Covid-19 pandemic forced millions of businesses to become total work-from-home operations, leaving little time for any of us to adapt. For line managers and business leaders, this quick transition poses an extra challenge [...]
While most of us are feeling the effects of lock-downs and isolation (and using 3CX to work from home!) we're here to present a little bit of good news to brighten up the days of 5 of our community members! Even with all that's going on right now, the 3CX Community is as strong as ever. Oldies and newbies alike have banded together to resolve and contribute like never before. T [...]
Recently-released v16 Update 5 Beta, adds Google Storage as a new target to keep your 3CX backups and archived recordings safe. Hosted on the Google Cloud Platform, this new option enables you to leverage cost-efficient and reliable online storage for your PBX. Simply use your Google Cloud account to create storage buckets and keep your data safe. What's In-Store Google Storage [...]
As governments around the world continue to tighten restrictions on movement in response to the continuing Covid-19 outbreak, more and more of us are being asked to work from home. For some, this is a dream come true! You get to wear whatever you want, check your emails from the sofa and snack 24/7. For the more active amongst us however, staying home can quickly become demotiv [...]
With many users having to quickly adapt to working from home or a whole new communications system entirely, there probably hasn't been much time to explore 3CX and learn how to get the best use from the smartphone apps and web client. So, to help you get started, we're holding free remote working webinars for all users. Each webinar will help you get to grips with the basics of [...]
The unfolding Covid-19 global pandemic has made one thing abundantly clear: Professionals need communication tools that can support them whether they are at the office, on the road or at home. Flexibility for working remotely is the name of the game and 3CX has your back. Giving you the tools to support you in performing your role remotely, on your own device, without the need [...]
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