This year we decided to take our leads process up a notch (or two) to help you receive higher quality leads and close more deals. Here’s a recap of what we’ve done: Reviewed our customer communication. Redefined the 3CX lead. Drilled in the message “Work with a partner” to customers. Added incentives for customers to trial Pro or Enterprise editions. It’s a strategy designed to [...]
I talk a lot about sales: how to pitch a customer, or make a presentation, or what to say when you’ve only got a few seconds in an elevator. We talk about the features and benefits of 3CX. We talk about how it solves your customers' problems. But one thing we haven’t spoken about is how do you know who to target when you want more customers? There’s always someone who'll tell y [...]
3CX is getting more and more global! To reflect our rapidly expanding customer and partner base in these countries we have added Portuguese/Brazilian, Polish, Dutch and Turkish forums! EMENA and Brazil have been fundamental to the growth of 3CX, and in particular we have seen an incredible upturn in requests from both customers and resellers throughout these regions. To support [...]
To kickstart 2021 we’ve made some changes to the Partner forum to enable more direct communication with all our partners. From today, the Partner forum is open to ALL partner levels from Trainee and above. The partner forum is also open to Distributors. Read our blog post for new forum group labels. This new forum will replace the “Titanium, Platinum Partners and Premier Custom [...]
We’ve made an important change to the way partners and customers can contribute to our forums. In order to post, you must login using your partner / customer account. It is no longer possible to use a separate forum account with a different email address and to post “anonymously”. The reasons are threefold: To give priority to paying customers and partners. To allow partners to [...]
People who have spent a certain amount of time selling to and servicing customers are very quickly able to identify certain patterns in customer behavior, indicating the ones more likely to be difficult to work with than others. Below I’ve listed the most common warning signs that you’ve got a problematic customer on your hands. Customers Who Emit a Bad Vibe This sign is probab [...]
Hot Off the Press! 3CX has been named UC Platform Supplier of the Year at the 2020 Comms Business Awards, which were held virtually from London this week. Fighting off fierce competition from leading vendors like 8x8, Wildix, and Telcoswitch, the judges awarded the top spot to 3CX’s communications system. Entrants were judged on their commitment to the channel, innovation pipel [...]
As a sales manager, keeping tabs on your business operations and your team members can be a challenge. After all, no sales manager can be everywhere at once! Instead, your sales representatives need to give you the information required to keep everything running smoothly. It is only by measuring performance through relevant KPIs that you can begin to understand the day to day m [...]
Happy new year everyone! For most of us, this holiday season was a little different from what we're used to. We hope that, despite the circumstances, you all managed to have a relaxing and joyful time. Even after everything 2020 threw at us, the 3CX community continued to grow and our members never stopped asking, advising and supporting its users. Thank you for your contributi [...]
You probably don’t know this, but I was a partner at an MSP for many years. I led the charge to find and close new customers and my greatest fear was the vendor taking those customers directly. So I understand why partners always ask if 3CX is taking the end-users directly. 3CX Develops. You Deliver. 3CX does not sell directly to end-users and we don’t plan to in the future. I [...]