Woodstock Trading Company is a manufacturer and distributor of luxury bathroom and office furniture based in Hertfordshire, UK. The family owned company has over 20 years of experience in the industry, and now employs over 50 people across its two locations. The company prides itself on providing a high level of service, quality products, professionalism and care. For a number [...]
The software was ranked among the most efficient solutions to help improve collaboration between onsite or remote staff. LONDON, UK, 11TH MARCH 2021 – Digital.com, a leading independent review website for small business online tools, products, and services, has named 3CX among the best unified communications software companies of 2021. The top systems were selected based on cor [...]
For better reliability of Push required to wake up the phone on inbound call or messages, we are updating Google’s Firebase Cloud Messaging (FCM) library. A custom account is no longer required and in fact is no longer supported by Google. To keep receiving inbound call and chat notifications, you should upgrade to Update 8 as soon as possible. If you cannot update, make sure t [...]
This year we decided to take our leads process up a notch (or two) to help you receive higher quality leads and close more deals. Here’s a recap of what we’ve done: Reviewed our customer communication. Redefined the 3CX lead. Drilled in the message “Work with a partner” to customers. Added incentives for customers to trial Pro or Enterprise editions. It’s a strategy designed to [...]
I talk a lot about sales: how to pitch a customer, or make a presentation, or what to say when you’ve only got a few seconds in an elevator. We talk about the features and benefits of 3CX. We talk about how it solves your customers' problems. But one thing we haven’t spoken about is how do you know who to target when you want more customers? There’s always someone who'll tell y [...]
3CX is getting more and more global! To reflect our rapidly expanding customer and partner base in these countries we have added Portuguese/Brazilian, Polish, Dutch and Turkish forums! EMENA and Brazil have been fundamental to the growth of 3CX, and in particular we have seen an incredible upturn in requests from both customers and resellers throughout these regions. To support [...]
To kickstart 2021 we’ve made some changes to the Partner forum to enable more direct communication with all our partners. From today, the Partner forum is open to ALL partner levels from Trainee and above. The partner forum is also open to Distributors. Read our blog post for new forum group labels. This new forum will replace the “Titanium, Platinum Partners and Premier Custom [...]
We’ve made an important change to the way partners and customers can contribute to our forums. In order to post, you must login using your partner / customer account. It is no longer possible to use a separate forum account with a different email address and to post “anonymously”. The reasons are threefold: To give priority to paying customers and partners. To allow partners to [...]
People who have spent a certain amount of time selling to and servicing customers are very quickly able to identify certain patterns in customer behavior, indicating the ones more likely to be difficult to work with than others. Below I’ve listed the most common warning signs that you’ve got a problematic customer on your hands. Customers Who Emit a Bad Vibe This sign is probab [...]
Hot Off the Press! 3CX has been named UC Platform Supplier of the Year at the 2020 Comms Business Awards, which were held virtually from London this week. Fighting off fierce competition from leading vendors like 8x8, Wildix, and Telcoswitch, the judges awarded the top spot to 3CX’s communications system. Entrants were judged on their commitment to the channel, innovation pipel [...]
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