3CX V20 Update 5 makes it to Release Candidate. Following the ALPHA, BETA 1 and BETA 2 releases of V20 Update 5, the Release Candidate is now available. Here’s what’s included. What’s New Update 5 RC brings key fixes and improvements: QR code setup for mobile apps when using the desktop app is fixed. Issues with connection quality monitoring when scores are set to "Unknown" hav [...]
4 New Call Reports and improved filters scheduled for next update. We outlined at the end of 2024 enhancements coming to “standard” call reporting. It's taking longer than expected, but we’re confident it will be worth the wait. Although we can never give an exact date, we anticipate at least a month from now. In this blog post we describe four new reports along with a number o [...]
New DECT support and tweaks ahead of the full rollout. Following the successful ALPHA and BETA 1 phases, we are now releasing Update 5 BETA 2. We’ve addressed key issues before moving to the final release which is expected shortly. What’s New in Update 5 BETA 2? Snom DECT M500 Support Fully compatible with the Snom M500 series. Learn more about setup and configuration in our Sn [...]
Update for Version 18 users to extend license validity while planning your move to V20. As discussed in our previous update before Christmas, a new update for 3CX Version 18 has been released. This update is necessary for extending your license activation until September 2025. Key Details Purpose of the Update This update ensures users still operating on Version 18 can reactiva [...]
Google sync and flexible routing options in 3CX Update 5 BETA. Building on Update 5 Alpha, the BETA introduces Google integration, powerful routing scripts, and new admin tools. Let’s break down what’s new and improved. Google Integration: Sync Users, Calendars, and More The latest update integrates Google Workspace for quick and easy synchronization of users, personal contacts [...]
Microsoft Teams status control, multi-tenant upgrades and enhanced admin features. The 3CX V20 Update 5 Alpha introduces free voicemail transcription for PRO users with 3CX, OpenAI, and Google engines, along with key updates like Teams status control and multi-tenant improvements. Read on for the details and full list of new features and enhancements. Configure Status Sync 3CX [...]
Hands-free control with Poly headsets and enhanced conference management. The latest beta release of the 3CX Windows Softphone focuses on Poly API integration and improvements to scheduled and private conferences. Available now in the Microsoft Store, this release enhances call control and collaboration. Read on for more details about what’s new. Poly API Integration This lates [...]
License change: Open AI voicemail transcription to be included with PRO in update 5. In update 4 we enforced OpenAI as an enterprise feature having launched it in Update 2. Many customers have started to use it for voicemail transcription and were not willing or unable to move to the enterprise edition. Therefore we have now decided to make voicemail transcription using OpenAI [...]
Changes to standard reports coming in January 2025. In our previous blog post we focused on new features coming to the Enterprise edition and on the Grafana and PowerBI integration. Enhancements coming to the “standard” reporting, however, were not explained well enough. In a nutshell, V20 has some things missing compared to V18 and we’re adding them back. This blog post highli [...]
Cost-effective call transcription powered by 3CX AI. Update 4 introduces groundbreaking 3CX AI, to make transcription more affordable. Unlike external services such as OpenAI or Google, 3CX AI comes at a better price. Enterprise users can access 3CX AI transcription free of charge for the remainder of 2024. This trial period helps us gather data on usage patterns to finalize fa [...]
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