New Live Chat (6.0.133) and WordPress Plugin (10.0.18) The following updates have been applied to the 3CX Live Chat plugin. These will be downloaded automatically if you're using the Live Chat Code Snippet plugin. For WordPress you will be prompted to update if automatic updates are not enabled. Live Chat Version 6.0.133 Reduced the widget size by approximately 10% for faster l [...]
Last stop before final release. We’re rolling out RC3 to address the last minor fixes ahead of the final Update 9 release. Fixes in Release Candidate 3 VoIP Provider templates - fixed an issue where switching templates could trigger an exception. Dialer - fixed an issue where the dialer would automatically grab focus, causing accidental call pickups. Web Client - fixed delays a [...]
Minor fixes ahead of final release. Building on the successful releases of ALPHA, BETA and RC, we’re now in the final stages before Update 9 final goes live. Read on for an update on minor fixes in this RC2. Fixes in Release Candidate 2 Grok (xAI) summarization - fixed an issue where summaries were always generated in English, regardless of the transcription language, even for [...]
New xAI Grok 4.3 model for AI transcription. Following the successful ALPHA and BETA releases, we are now releasing a Release Candidate for V20 Update 9. What’s New Added new xAI Grok 4.3 model for AI transcription Implemented chunking for xAI to support transcription of larger recordings Improved route-by-name so AI agents can identify and transfer to the correct employee more [...]
3CX SMTP, RPS and global IP Blacklist security and reliability changes. 3CX Version 18 is End of Life (EOL). Therefore, several security and service-reliability guarantees, including 3CX SMTP, Remote Provisioning Service (RPS) and the Automatic Global IP Blacklist, will no longer receive updates or maintenance. Customers remaining on V18 should take note of the following upcomi [...]
For V20 U4-U7 users free transcription beta will be discontinued on Monday. As per our earlier blog announcement, 3CX Cloud Transcription for Update 7 and earlier will be discontinued approximately one month after Update 8 Final, ensuring a clean transition to the new transcription architecture. As we reach this milestone next week, from Monday March 9 onwards, if you’re on V20 [...]
One last stop before Update 8 Final. We’re releasing RC3 to address the last minor fixes and improvements before Update 8 Final. Fixes & Improvements Gateway Service Loop Detection: Fixed an issue where the Gateway Service could enter a loop during disconnection/reconnection scenarios, causing high CPU usage. Hot Desking Phonebook: Resolved an issue where Hot Desking failed [...]
Final fixes. Next stop - Update 8 Final! Building on the successful releases of ALPHA, BETA, BETA2 and RC1 we’re now in the final stages before Update 8 final goes live. Read on for an update on minor fixes and improvements. Fixes & Improvements RC2 includes a broad set of fixes and optimisations across messaging, call handling, transcription, CRM integration and data proce [...]
To be applied as soon as possible. We’ve released a Hotfix Build 20.0.7.1080 for Update 7 that addresses key stability and maintenance issues affecting outbound rules, voicemail notifications, backups and TimescaleDB metrics. We strongly recommend all users running Update 7 (or earlier) to apply this hotfix as soon as possible. What’s Fixed In This Build Outbound Rule – second [...]
Next stop - Update 7 Final. Following Alpha, Beta, RC1 and RC2 releases, we’re releasing RC3 to address the last minor fixes and improvements before Update 7 Final. Fixes & Improvements Loop Detection: Added protection to prevent queues from being looped. Microphone Settings: Addressed issue with microphone settings not saving due to recent Chromium changes. Recording Manag [...]
