Final fixes ahead of U10 Final release. Building on the successful releases of ALPHA, ALPHA 2, BETA and RC, we’re now in the final stages before Update 10 goes live. Read on for an update on minor fixes in this RC2. Fixes in Release Candidate 2 SIP Trunk Providers - added support for Novatel, GTS, Ringtel, Microtalk Europe and ViPro Services. Firmware Page - improved mouse-hove [...]
More flexibility in IP Phone management custom / vendor firmware and better custom template management. Update 10 is now at the Release Candidate stage. This post covers highlights from this release in comparison to Update 9: AI transcription you can run on a Mac, more control over firmware and templates for your IP phones, and client changes that save time for staff and IT. Fo [...]
Another step towards the final release of Update 10. Following Alpha and Alpha 2, V20 Update 10 moves into Beta. This release focuses on fixes to CRM integrations, authentication, templates and more. We encourage Partners and customers testing the Alpha builds to update their test systems and share their feedback. Building on the Alpha Releases Update 10 brings new AI, integrat [...]
New Live Chat (6.0.133) and WordPress Plugin (10.0.18) The following updates have been applied to the 3CX Live Chat plugin. These will be downloaded automatically if you're using the Live Chat Code Snippet plugin. For WordPress you will be prompted to update if automatic updates are not enabled. Live Chat Version 6.0.133 Reduced the widget size by approximately 10% for faster l [...]
Last stop before final release. We’re rolling out RC3 to address the last minor fixes ahead of the final Update 9 release. Fixes in Release Candidate 3 VoIP Provider templates - fixed an issue where switching templates could trigger an exception. Dialer - fixed an issue where the dialer would automatically grab focus, causing accidental call pickups. Web Client - fixed delays a [...]
Minor fixes ahead of final release. Building on the successful releases of ALPHA, BETA and RC, we’re now in the final stages before Update 9 final goes live. Read on for an update on minor fixes in this RC2. Fixes in Release Candidate 2 Grok (xAI) summarization - fixed an issue where summaries were always generated in English, regardless of the transcription language, even for [...]
New xAI Grok 4.3 model for AI transcription. Following the successful ALPHA and BETA releases, we are now releasing a Release Candidate for V20 Update 9. What’s New Added new xAI Grok 4.3 model for AI transcription Implemented chunking for xAI to support transcription of larger recordings Improved route-by-name so AI agents can identify and transfer to the correct employee more [...]
3CX SMTP, RPS and global IP Blacklist security and reliability changes. 3CX Version 18 is End of Life (EOL). Therefore, several security and service-reliability guarantees, including 3CX SMTP, Remote Provisioning Service (RPS) and the Automatic Global IP Blacklist, will no longer receive updates or maintenance. Customers remaining on V18 should take note of the following upcomi [...]
For V20 U4-U7 users free transcription beta will be discontinued on Monday. As per our earlier blog announcement, 3CX Cloud Transcription for Update 7 and earlier will be discontinued approximately one month after Update 8 Final, ensuring a clean transition to the new transcription architecture. As we reach this milestone next week, from Monday March 9 onwards, if you’re on V20 [...]
One last stop before Update 8 Final. We’re releasing RC3 to address the last minor fixes and improvements before Update 8 Final. Fixes & Improvements Gateway Service Loop Detection: Fixed an issue where the Gateway Service could enter a loop during disconnection/reconnection scenarios, causing high CPU usage. Hot Desking Phonebook: Resolved an issue where Hot Desking failed [...]
Copyright © 2026