3CX V20 Update 4 makes it to Release Candidate. Following the ALPHA and BETA releases of Update 4, the release candidate is now available ahead of the final release - anticipated next week. How to Get Update 4 RC From the Admin Console click on the latest update: "New V20.0 Update 4, Release Candidate." View the complete change log here. Post your feedback in our dedicated Part [...]
What we are doing - and when - to make reporting great at 3CX! Reporting 2.0 is set to revolutionize analytics at 3CX. Although still in development, when it’s ready, it promises to be a game-changer. Here’s an update on what we’ve been working on and what you can expect from this highly anticipated feature. Dashboard in PowerBI (Web) showing call statistics and termination re [...]
Easier call handling and improved contact management with the final release. Building upon the success of the beta release from 14th November, the final version of the 3CX Windows Softphone is now available and packed with powerful new features. This update enhances call management, contact integration, and queue handling—giving you greater control and flexibility in your daily [...]
Smoother performance and enhanced conference control with full iOS 18 compatibility. After a successful beta release, the final release of the 3CX iOS App is now fully compatible with iOS 18. Designed to deliver smoother performance, improved conference management, and unmatched reliability, this update ensures easy communication for every call and meeting. Experience full comp [...]
Enhanced performance and reliable connections with Android 15 support. Following the success of the beta release last month, the latest 3CX Android app now offers full compatibility with Android 15. With key improvements in performance, call handling, and security, this update ensures a reliable and distraction-free communication experience. Here’s what to expect. Smarter & [...]
Laying the foundation layer of advanced analytics for better customer satisfaction. In Update 4, transcription is the basis of advanced call analytics allowing business to offer improved customer service driven by AI data insights. Use the opportunity in this BETA release to test our proprietary AI technology for yourself - for call transcription and in-depth analysis. Let’s di [...]
Easy hosting of multiple companies on one 3CX instance. Following the pre-announcement earlier this year, today marks the official launch of 3CX Multi-Tenant giving partners who are managing smaller customers the opportunity to move away from dedicated customer infrastructure. Multi-tenant - or multi-company capability - allows easy and profitable hosting of many different comp [...]
Easier call handling and improved contact management with the latest Beta release. Following the September release, this latest update brings new useful features and improvements to the Windows Softphone - contact integration with M365 and CRM, in-app call controls, abandoned call tracking and temporary status settings - helping users manage calls and contacts more easily. Ava [...]
Smoother performance and easier conference management. Following the previous iOS App update, the latest 3CX iOS App BETA now offers full compatibility with iOS 18, just two weeks after Apple’s release of iOS 18.1 on October 28, 2024. With this update, 3CX continues to deliver unmatched reliability in its mobile apps, improving performance and enhancing conference call manageme [...]
3CX launches transcription and analysis engine - 3CX AI. Acknowledging the potential of AI - and transcribing and analyzing calls for productivity and customer satisfaction - 3CX set up a specialised AI team tasked to bring the benefits of AI to 3CX users in record time, and at an affordable cost. Now, on this memorable day we release the alpha version showcasing this unique ca [...]
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