Create an outbound prompt campaign for easy automated calling. Use the 3CX Call Control API to automate outbound call campaigns. Connect a list of phone numbers to an IVR, play an automated message, and transfer calls to different destinations based on IVR menu selections. Unlike traditional outbound dialing, this method provides flexibility in messaging, call routing and CRM o [...]
New Call Flow Designer (20.2.84) brings key fixes and improvements. The updated Call Flow Designer - adapted for 3CX V20 - brings an enhanced DateTime component. This allows you to create advanced time-based call flows based on office hours, holidays and custom schedules. The update also includes build output enhancements, bug fixes and optimizations to improve call automation. [...]
Send incoming calls to the right destination. This script intercepts incoming calls. It checks the dialed number against a list in a file. This means it's easy to adjust the rules as you just update the file. When a number matches one on the list, the call is forwarded to its designated destination. If the trunk settings are strict and there is no match, the call is blocked. Ho [...]
Direct incoming calls automatically based on the caller’s number to specific destinations. This script allows you to direct incoming calls to specific destinations based on the caller’s phone number. It checks a list of numbers stored in a file, and routes matching calls accordingly. This is useful for prioritizing VIP customers, blocking spam, or ensuring important calls reach [...]
Easily change your extension status by dialing a dial code. This set of scripts allows users to change their own extension status - Available, Away, Out of Office, Custom 1, or Custom 2 - by dialing a custom code. This script gives users a quick way to update their availability without navigating through the 3CX interface. The system also includes prebuilt dial codes for changi [...]
Route inbound calls dynamically based on Caller ID, DID and time of day. This script allows you to redirect inbound calls based on specific criteria such as time of day, Caller ID or DID. It is activated when a call is received on a trunk and reroutes the call to a configured destination. How to Set Up the Time-Based Call Routing Script Go to Admin Console > Integrations > [...]
Park calls temporarily and ensure they return if unanswered. This script places calls on hold to free up your extension. Then ensures the call is not forgotten by returning the call after a set amount of time. The ‘Personal Parking with Auto-Return’ script enables users to park a call temporarily and free up your extension for other tasks. If the parked call isn’t picked up wit [...]
Manage your queue login status by dialing a dial code. This script allows agents to toggle their queue login status by dialing predefined codes. Whether logging into or out of all assigned queues, agents can quickly adjust their availability without navigating menus. These scripts - Force Log in and Force Log out - showcase the flexibility of what you can do with a Call Process [...]
Automate holiday messaging and call routing with custom prompts for specific dates. This script lets you play a custom holiday message based on the date before routing an incoming call. It uses the new 3CX V20 feature to trigger scripts for calls received on SIP trunks. Unlike the default single holiday prompt, this script allows a unique message for each holiday. For example, [...]
Set PBX departments to in-office, out-of-office, break, or holiday with dial codes. This script enforces specific hours for all departments in the PBX, replacing the deprecated office/out-of-office dial codes in Version 20. When you dial the assigned code, it sets all departments to in-office, out-of-office, break time, or holiday mode. Incoming external calls will route based [...]
