We’ve already added Freshdesk and Nutshell to the list of CRMs that are integrated with 3CX V15 and EBP is our latest addition, rest assured that more are to follow. By integrating 3CX with your CRM system you can boost your agents’ productivity and make their work so much easier.
When using this plugin, users can integrate 3CX PRO with EBP CRM and achieve the following benefits:
- Click to Call – Launch calls straight from EBP via 3CX
- Call Pop-ups – The customer record is brought up to you automatically during a call
- Call Journals – Calls are logged as call records in the CRM
- Create a new contact automatically when a call is received from an unknown number
To find out how easily you can achieve this integration please read the guide.
The 3CX Plugins are available from within the Management Console under the Updates tab.
3CX also integrates with other CRM systems which can be found here. If your CRM is not in the list you can develop your own plugin, more information can be found here. If you do not have development resources to create your own plugin, then you can fill in the 3CX CRM Integration Suggestion Form and the integration will be considered by 3CX.