This document describes how to fix and solve Internet Explorer Script Errors that come up in the 3CX Management Console every time one of the following actions is performed:
- Uploading an audio file to a Digital receptionist.
- Uploading an audio file to a Queue.
- Importing extensions using the Import Extension button.
When the above actions are performed It is common to see an error like the one below:
This is caused by browser cached objects that are corrupted. These need to be deleted. To do this:
- Click "No" a number of times until the screen disappears.
- Close the Browser and all sessions of the browser that you currently have open.
- Go to "Start" > "Control Panel" > "Internet Options".
- Go to the section that says "Browsing History" and click on "Delete".
- Select All check boxes (Passwords check box is optional) and click "Delete". This will delete all cache from the browser.
- Access the 3CX Management Console and try and upload an audio file to a Digital receptionist. If you still see the script error, proceed to the next point.
- Go back to "Control Panel" > "Internet Options" > "Browsing History" and click on "Settings".
- A dialog will show named "Temporary Internet Files and History Settings". Click the "View Files" button.
- Select all the files you see in Temporary internet Files and delete them all.
- Access the 3CX Management Console and try again. This should fix the problem completely.
NOTE:
In 99% of all the cases, these methods will fix this Script error. However the problem might persist on some machines. In this case the following options need to be considered:
- Use 3CX Winforms Management Console
- Use Firefox
- Check IE updates or Windows updates.
