Added Integration for Microsoft SQL Server, PostgreSQL, MySQL and MongoDB
3CX v16 is really elevating server-side integration with CRM (Customer Relationship Management) systems to maximize your flexibility and potential. Keeping up with our open standards and barrier-breaking tradition, we are also adding integration with the popular Microsoft SQL Server, PostgreSQL, MySQL and MongoDB databases.
Creating & Syncing Contacts
These integrations in 3CX v16 PBX provide valuable functionality to automatically:
- Create new database contacts for incoming calls received from unknown numbers.
- Lookup database contacts on external incoming calls and synchronize contact details to 3CX Contacts for quick reference.
- Automatic incoming call pop-ups in the 3CX Web Client, displaying the caller's contact/customer record from a custom database query.
- Call journaling, logging all available call details to your database for reference and reporting.
The above integration functions enables you to transform your call data into real business intelligence and get new insights into your operations.
How to Get the Beta 1
Download the v16 Beta 1 for Windows and Linux below or take it for a spin using our PBX Express tool and we’ll configure a brand new PBX for you to try!
Download links for:
- Windows: 3CX v16
- Linux: 3CX v16 on Debian 9 ISO - choose “Beta” on the “3CX Update Channel” screen.
Important: The Beta version must be installed only for evaluation purposes and is not recommended for production systems. This version is not covered by any support SLA.
Known Issues & Requirements
- Database query columns returned need to be case sensitive, as specified in the integration documentation for Microsoft SQL Server, PostgreSQL, MySQL and MongoDB.
- Database integration tested with:
- MS SQL Server 2017 (RTM) version 14.0.1000.169 (x64)
- PostgreSQL version 11.1
- MySQL version 8.0.14
- MongoDB version 4.0.6
You can give us your feedback via the Integrations community forum.
