Upgrading the Firmware of Cisco phones from the 3CX Management Console

In this article we will explain how you can upgrade the firmware of one or more Cisco (Linksys) phones within your network using the Firmware Update feature from within the 3CX Management console. In this example we upgrade a CISCO SPA502G to the latest firmware.


Upgrading the Firmware

Click on the Phones node

  1. Log into the 3CX  Management console and click on the Phones node.
    Select your Cisco IP phone and click on Upgrade Firmware
  2. Select the Cisco phone for which you want to upgrade the firmware (in this example, we selected the CISCO 502G) and click on the Upgrade Firmware button. Note that you can upgrade the firmware of multiple phones at the same time, however ensure that this firmware matches for ALL THE PHONES you select.
  3. An Upgrade Firmware dialog will show with the phones and the firmware version that the phone will be updated to.
    Check the check-box next to the phone that you want to update the firmware and click the Upgrade button
  4. Select the check-box next to the phone that you want to update the firmware to and click the Upgrade button.
    The firmware file download progress dialog will appear
  5. A progress dialog will appear showing the download status of the firmware files.
    Click Finish once the firmware file download is completed to reboot your Cisco phone and apply the new firmware
  6. Once the file download is completed press Finish to complete the firmware updating. The Cisco phone will reboot and will load the firmware from the 3CX Web server on boot-up.

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