LONDON, UK and BAKU, AZERBAIJAN – 24 SEPTEMBER 2016 – 3CX, developer of the next-generation software-based Unified Communications System, has enabled Azerbaijani mineral water producer Shirin Su. to boost contact center productivity, cut communications costs, bridge remote offices and achieve complete mobility.
Contact Center Efficiency
Baku, Azerbaijan-based Shirin Su, one of the nation’s leading bottled water manufacturers, was struggling to handle calling traffic at its contact center, and telco expenses were rising fast.
Shirin Su Director Elshad looked at Grandstream and Asterisk®* systems, but chose 3CX PRO Edition, working with Baku-based 3CX Partner iTech Group. 3CX PRO Edition slashed phone costs with IP Telephony, bridged remote branches to make interoffice calling free, while 3CX’s softphone and smartphone clients provided complete mobility. And its contact center software provided advanced call management that boosted efficiency and productivity.
Shirin Su Director Elshad said:
“3CX PRO Edition has enabled us to achieve all of our goals, and has provided great value. Altogether, 3CX has given our call center an important productivity boost, and has radically simplified our communications,” Aliyev commented.
About 3CX (www.3cx.com)
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.
With integrated video conferencing, apps for Android and iOS, website live chat, SMS, Facebook and WhatsApp messaging integration, 3CX offers companies a complete communications package out of the box.
350,000 customers worldwide use 3CX including Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi.. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, South Africa, Russia and Australia. Visit 3CX on LinkedIn, Facebook, Twitter and Instagram.
About iTech Group (https://itechstore.az/)
More than 15 years we are System Integrator which has been operating in information technology market, offering solutions of Telecommunications, Security, Consulting, Outsourcing and Software. We have gained big corporate clients base in the field of telecom, oil and gas, government, transport, as well as in the sectors of finance & banking. Our professional and certified team of specialists carried out different complexity projects, enabling us provide our corporate clients with key solutions. We are proud to gain trust of our clients.
