Important notice on our holiday operations and order management.
As 2025 comes to a close, the 3CX team is getting ready to take a well-earned break for the holidays.
From 22nd December 2025 to 5th January 2026 we will be operating with reduced staff, so we strongly recommend that you place any important orders, make payments and request changes before 22nd December to ensure there’s enough time to resolve any issues.
Below is an overview of our operations, order management and support availability during the festive season.
Holiday Opening Hours & Support
Sales, Technical Support and Customer Service will be closed on:
- 25th December 2025
- 1st January 2026
Reduced coverage on 26th December and 29th thru 31st December.
Our Support Portal will remain available throughout the holidays and our monitoring systems will continue to operate 24/7. Please submit tickets as usual - critical issues will be handled by our on-duty engineers.
Our team returns on 2nd January 2026, ready for another great year!
Orders & Payments During the Holiday Period
To ensure smooth operations during the festive period, place your orders in good time.
During the Christmas shutdown our accounting department will be away. This means no payments or order cancellations will be processed by 3CX. We therefore recommend submitting any new keys, upgrades and renewals well before the holidays.
Partner Status & Annual Targets
When cancelling an order, please ensure this does not affect your ability to reach your annual target.
Only orders received and fully paid by 11:59 p.m. (CY time) on 31st December 2025 will count toward your annual target. We therefore encourage you to review any outstanding orders and targets before 22nd December. This provides enough time for payments to clear and be processed without delays.
We’d also like to take this opportunity to thank all our partners and customers for their continued support and wish you a joyful holiday season and a successful start to 2026!
