LONDON, UK and SEATTLE, WASHINGTON - 3 MAY, 2016 – 3CX, developer of the next generation software-based PBX, has enabled Tiger Custom Computers (TCC) to scale up its phone system, and to gear up to total mobility with Unified Communications.
Seattle-based TCC is an IT services company that provides maintenance and support for business and residential clients. Established in 2003, TCC has grown rapidly and needed an increasing number of softphones, mobile clients and Samsung S5/S6 for its mobile workforce. But TCC’s Comcast Business PBX wasn’t up to the challenge.
TCC chose to replace it with 3CX: “The hosted virtual PBX from 3CX gives us the solution we need without the headaches of maintaining the underlying equipment ourselves. 3CX is easy to use, and gives us real-time contact with our technicians in the field. Being able to access a central phone system no matter where we are is endlessly convenient,” Ells said.
The hosted version of 3CX Phone System enabled TCC to rapidly scale up its communications. Installation by 3CX Partner, https://www.aztek.co.uk/communications/ was quick and involved a minimum of down time. TCC was able to work with its favorite provider Vitelity.
Additional softphones and smartphone clients were added as needed because, with 3CX, there are no licences or fees attached.
TCC’s mobile employees profited from the single, portable extension number that 3CX provides, so that mobile workers could be reached on their softphones and smartphones with same number just as if they were in the office. PUSH technology on smartphones also kept workers online longer with improved battery life.
And, with the full set of Unified Communications features that 3CX Phone System provides right out of the box, TCC’s productivity improved sharply. Communication between the office and workers in the field became seamless, and so decisions are made more quickly and projects move forward faster.
About 3CX (www.3cx.com)
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.
With integrated video conferencing, apps for Android and iOS, website live chat, SMS, Facebook and WhatsApp messaging integration, 3CX offers companies a complete communications package out of the box.
350,000 customers worldwide use 3CX including Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi.. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, South Africa, Russia and Australia. Visit 3CX on LinkedIn, Facebook, Twitter and Instagram.
