LONDON, UK and PAIGNTON, DEVON, UK – 10 MAY, 2016 – 3CX, developer of next-generation software-based Unified Communications solution, has enabled Greenover Limited T/A Doggscooters to improve customer communications, to reduce calling costs and to achieve complete mobility.
Doggscooters is the leading online freestyle scooter store in the country offering over 1500 products from the best scooter brands in the world.
DoggScooters needed to get through traffic a lot faster, empowering workers from remote sites with Unified Communications. And DoggScooters wanted to pay a lot less for its phone system – its BT line cost 100 pounds a month.
DoggScooters’ Retail Manager Darren Carter chose 3CX:
“3CX has provided an excellent, flexible solution which has enabled us to work remotely, to reduce our costs, and to improve customer service,” Carter said.
DoggScooters glided through installation in a few hours with the help of cloudphonesystem.net.
With the new 3CX software-based, phone system installed, DoggScooters has enjoyed improved access for customers with multiple lines open, and this has helped to raise the level of the company’s customer service.
Each worker can call or be reached on a single extension that is the same at any location, on 3CX softphones or clients for Android and iOS smartphones.
Calls can be made from the office or from remote locations — always at the lowest possible cost using VoIP services. Internal calling has also become much easier, and free of cost as well.
And staff has increased productivity thanks to 3CX’s powerful WebRTC platform which allows workers to host and manage video conference calls, online meetings and screen sharing remotely, also at no cost.
“There has been real business benefit from using 3CX,” Carter said.