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3CX Phone System Hits a Home Run for Wilson Sporting Goods Co.

LONDON, UK 30 APRIL, 20153CX, developer of the next generation software PBX 3CX Phone System announces that Wilson Sporting Goods, one of the world’s leading manufacturers of ball sports equipment, with 1,600 employees globally, has replaced its Avaya PBX and successfully deployed 3CX Phone System to experience a drop in their telecommunications costs as well as increased flexibility and mobility.

Wilson Sporting Goods Co. Seeks MVP in Communication Solutions

Before the search for a new phone system ensued, Wilson operated on an Avaya PBX system, which cost an exorbitant fee of approximately $80,000 per year in just software and hardware maintenance. In addition, the organization found the phone system’s limited functionality to be a major communications pain point. For example, the Avaya phone system was entirely proprietary, which caused even the smallest of features to be rather expensive to implement. These costs and function restrictions engendered by the Avaya PBX prompted Wilson Sporting Goods Co. to start scouting for a new solution.

Indeed, the sports gear manufacturer began its search for a phone system that could offer cost efficiency, a simple installation process, and easy ongoing maintenance. However, once the search began it became clear that no other phone system that Wilson researched (i.e. Cisco or Shortel, for instance) could provide the same benefits as 3CX Phone System.

For Wilson Sporting Goods Co., choosing 3CX was a no brainer as it proved to be the most efficient in system deployment, support costs and software and hardware infrastructure requirements.

Felipe Garcia, America’s IT Director – Infrastructure & Services at Wilson Sporting Goods said:
“3CX is forward thinking, it developed a robust software PBX with hypervisor in mind and its communication solutions are a great fit for organizations of any size.”

3CX Phone System Offers Even More Major League Advantages

3CX Partner CrossRealms installed 3CX Phone System for the American sports equipment manufacturer and ever since they have been reaping the benefits, such as monetary relief and increased flexibility. In fact, the organization stated that the costs savings from 3CX Phone System were huge compared to its former system, which was a top priority on the company’s new phone system check list.

The organization was also pleasantly surprised to see a short learning curve for adapting the 3CX solution—a great bonus that helped minimize productivity lulls often associated with phone system reconfiguration. All in all the phone system, touted for its simple installation and overall ease-of-use, proved its stellar reviews to be true once implemented at the manufacturer’s Chicago headquarters.

But, the improvements prompted by 3CX Phone System did not stop there for Wilson Sporting Goods Co. The global organization plans to decrease its international roaming fees by using the 3CXPhone clients, which are optimized for mobile usage on Android and iOS. The company also plans to continue its quest to efficiently connect remote locations by creating bridges to unify each of its offices in the Midwest and, eventually, all of its offices in the U.S.

Read the complete Wilson Sporting Goods Co. case study and discover all the benefits 3CX Phone System has offered them.

About 3CX (

3CX is a 100% channel company and is the developer of a software-based and open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs and boosts company productivity and mobility.

With integrated WebRTC web conferencing, softphones for Mac and Windows and smartphone clients for Android, iOS and Windows phones, 3CX offers companies a complete Unified Communications package out of the box.

250,000 customers worldwide use 3CX including Boeing, McDonalds, Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, South Africa, Russia and Australia. Visit 3CX on Facebook, Twitter and on Google+.

About CrossRealms (
As a premier partner of 3CX, CrossRealms’ technical staff members are certified and advanced certified in 3CX Phone System. As an infrastructure company, CrossRealms continuously researches and develops best practices for seamless 3CX migrations. CrossRealms also holds advanced, hands-on 3CX workshops for 3CX clients and has developed a range of end-user resources to ensure smooth transitions and maximum benefit.

Headquartered in downtown Chicago, CrossRealms provides innovative IT solutions for local, national and international clients from a range of industries. CrossRealms offers both IT consulting and managed services with fixed fees and monthly contracts to help clients predict and control IT costs. CrossRealms partners with clients to make it easier for them to focus on their core business operations.

By |April 30th, 2015|Comments Off on 3CX Phone System Hits a Home Run for Wilson Sporting Goods Co.

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