Introduction In the articles Creating a phone support portal with the VAD - Part 1 and Part 2, we have shown how to create an application to validate whether a customer has a support contract, and then transfer the call to the appropriate department. In the first part we have shown how to create the application callflow, while in the second part we have shown how to validate th [...]
OK, so you have implemented 3CX Phone System and are making huge savings on your call costs using VoIP Providers, but what about integrating your analogue fax machine, to be able to send and receive faxes as well? The solution is simple, cost effective and intelligent! It comes in the form of a Welltech WellGate ATA 172plus-PoE. With it you will be able to utilize your existin [...]
When you decide to upgrade your old PSTN or legacy PBX phone systems to embrace the enhanced business features of VoIP/IP PBX telephony, most IT managers assume their businesses will receive basic known perks such as cost effectiveness and scale. What you may not realize, however, is that the new phone system will come complete with several additional and valuable benefits. Fir [...]
Many companies have spent considerable amounts of money on installing a phone infrastructure to accommodate their now outdated PBX. So, when the need for them to upgrade their PBX arises they really don't want to spend more on changing their infrastructure. There's actually no need to! By making a transition to 3CX Phone System it is really quite simple and very cost effective [...]
Make your online meetings more interactive through multi-point video, application and file sharing and other collaborative tools. Interactive web conferencing brings people together in more personal and impactful ways by enriching your standard audio calls with video, allowing you to see exactly how your customer has facially reacted to your question or answer. Online Meetings [...]
We are excited to announce that 3CX will be hosting free Partner Training Days in Bucharest, Romania this June!. We would like to invite all new and active 3CX Partners to join us, as these events are the perfect opportunity to acquire the necessary resources and knowledge to sell, deploy and support 3CX Phone System for Windows. Joining the Advanced course you will get an in-d [...]
LONDON, UK and MELBOURNE, Australia, MAY 12, 2015 – 3CX, developer of the award-winning Windows VoIP PBX 3CX Phone System, announces that the interoperability testing with the Australian VoIP Service Provider, BeyonTel, has proven successful, allowing 3CX customers to use BeyonTel as a VoIP Provider. The success of the interoperability testing guarantees full operation of all 3 [...]
It’s hard to ignore today’s great migration towards Internet-based business communications. In fact, many organizations currently operate with some degree of Internet telephony integrated into their phone system infrastructure like for example, SIP trunking. In fact, a recent report from Software Advice called “Top Considerations for Selecting and Implementing a SIP Provider” r [...]
Introduction In the article Creating a phone support portal with 3CX VAD - Part 1, we have shown how to how to create the application callflow to validate whether a customer has a support contract, and then transfer the call to the appropriate department. We have left the validation using different data sources for subsequent articles. In this article we will show how to perfor [...]
Small business virtual phone systems are a growing trend in the telecommunications market as they’re proving beneficial for many companies due to their myriad of advantages. For instance, a virtual phone system works with VoIP, SIP compliant IP phones, analog and softphones which presents a nearly endless number of customizable phone configurations. As such, virtual phone syste [...]
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