Migrating from a legacy PBX to a modern IP-PBX can both be easy and challenging all at the same time. It affords the opportunity to step back and review how the system is configured and where any changes or amends can be made to simplify the customer call journey. IP-PBX systems boast many additional features that businesses may not have had access to previously, so these need [...]
A hotfix is available for V18 Update 3 which addresses the following: Fix for a security vulnerability Fix of memory leak affecting business systems in particular conditions Fix for application crash of the call manager if under DDOS attack. We urge you to install the Hotfix as soon as possible to keep your 3CX system secure. To install the Hotfix Click on “Updates” in the Mana [...]
Client apps are one of the core focuses of development here at 3CX. With the release of Version 18, Update 3, PUSH now wakes the Web Client and PWA. Along with this, the Desktop app received some neat new features including auto-answering and more. This marks a perfect opportunity to highlight each of the client's differences and features. Common features. Exceptional benefits. [...]
The final release for Version 18 Update 3 is now available. Download and upgrade via the management console for improvements to the web client, desktop app, and native-like web app (PWA). We’ve also added new desktop application features, including support for macOS. Critical Security Update Update 3 contains some critical security updates and we recommend customers upgrade to [...]
Our products’ security is of paramount importance to us. That is why with each release, we strive to improve the core elements of the system, whilst remaining vigilant to new global threats. The 3CX global IP blacklist is a key tool in the fight against hacking. But what is it and how does it work? Global IP blacklist explained The 3CX global IP blacklist was first released wit [...]
The 3CX iOS App official release is now ready to be downloaded via the App Store. Fast chat reply offers a quick way to respond to and deal with chat messages. The update also provides support for local Emergency numbers (eg. Ambulance, Police, Fire) in accordance with the Ray Baum Act. Reply to chat from locked screen Attend to chat messages without having to unlock the device [...]
The official release of our latest 3CX App for Android provides support for Android 12L and emergency service dialing via the GSM in accordance with the regulatory updates. Better on big screen with Android 12L support Newly added support for Android 12L improves the user experience on tablets and foldables. It is optimized for different display orientations and larger screens. [...]
Version 18 Update 3 Beta is now available for download via the management console. It brings PUSH support to the recently launched Web App (PWA) and introduces the Desktop application for macOS. Shows incoming call even with webclient closed Newly added PUSH notification support for the Web Client and PWA, wakes up the browser when a call or chat message is received. No need fo [...]
3CX now has an extension in the Zoho Marketplace, making configuration even easier. Integration features include click2call straight from the CRM interface and journaling of calls and chat conversations. Check out the updated installation documentation for a simple step-by-step guide. Contact sync & call pop-up Impress your customers by answering their call with a personalized greeting. Calls from and to external numbers [...]
There are many Live Chat platforms out there but few are completely free and among the free options, even less offer the feature set and functions of the 3CX Live Chat solution. We have covered features of Live Chat on a previous blog and more recently what essential live chat reports and statistics are available. But the more curious may ask: ‘How does it work?’ Definition of [...]
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