Following this week’s release of Version 18 Update 1 Beta 2, there is a new release of the Windows desktop app. We’ve added customizable hotkey shortcuts to the app to make it even easier and quicker for users. Hotkeys Simplify Call Management Users that work in parallel on a number of business applications need an easy way to interact with the desktop app. Hotkeys enable users [...]
If you work at an auto dealership, you know how important it is for you to have great phone service. In fact, phone calls convert to 10-15x more revenue than web leads. A missed or dropped phone call could mean a lost sale or an angry customer. A phone call would make or break your reporting numbers. That’s why we think auto dealerships can really benefit from a VoIP phone syst [...]
A hotfix is now available for customers who have been affected by an expired root cross-signing certificate by Let’s Encrypt - one of the most popular SSL/TLS certificate issuers globally. Who is affected and how 3CX configured the chain of certificates by following the popular project certbot, which is commonly used on web servers to obtain and configure Let’s Encrypt certific [...]
The first of many REST APIs to come to your 3CX System is now available in V18 Update 1 Beta 2. You can create, manage or delete meetings from 3rd party applications such as ClickUp and MS Teams, allowing you to integrate 3CX Video Conferencing better into your day to day workflow. Try it out and tell us all about your awesome integration. Use it to: Create meetings - Build mee [...]
UC Expo 2021 is back and 3CX will be attending! Make sure to visit booth #P44 at the ExCeL in London on 6th and 7th of October. UC Expo, is the biggest Unified Communications and Collaboration exhibition in Europe, attracting more than 6.500 industry leaders. It is the place to be when it comes to sharing the latest technologies in terms of UC, networking, cloud computing, AI a [...]
Live chat on your website is no longer reserved for large corporate Enterprises with huge budgets, and a whole team of dedicated administrators or developers to set it up. Now anyone can achieve this using 3CX Live Chat for free. Expert Review IT expert, YouTuber and coffee addict, NetworkChuck, has used 3CX to incorporate Live Chat into his website. He also added Facebook mess [...]
Update 1 Beta 2 has been released, adding support for Yealink headsets as well as optimizing the way images are sent. This Beta has been thoroughly tested on Windows operating systems, ensuring bugs and issues are ironed out, prior to the final stable release on Windows, due shortly. Yealink Headset Integration The Web Client now includes integrated support for Yealink headsets [...]
Overall, the 3CX upgrade script upgrades Linux based customers from Debian 9 with v16 to Debian 10 with v18 with a success rate of 92%. In this blog post, we will cover common solutions for the remaining 8% of cases that failed to upgrade successfully. Take a Backup Before you attempt any software update, take a full backup of your 3CX System and download it off the host runnin [...]
Following the release of v18, we have also updated 3CX Live Chat! With this update, website visitors can choose to start a Live Call from the get-go and administrators can track visitor interactions with Google Analytics. Instant Live Call Some customer problems or queries are best resolved via voice. The minimized chat bubble now presents a “Call us” option right at the start [...]
Following partner conversations on our community forum, we have updated our Microsoft Teams integration guide which now includes the steps required to obtain an SSL certificate, as well as adding to our MS Teams FAQ guide. Complexities Simplified If you ask someone if Microsoft is easy to configure, you normally get two answers. For some, it’s a breeze and for others, not so. O [...]
Copyright © 2026