Despite everything that happened in 2020, contact centers remain a vitally important way for businesses to connect with customers. However, things are changing. Technologies are advancing, communication trends are shifting, and customers are more demanding than ever before. To ensure your business doesn’t fall by the wayside, check out the five biggest contact center trends tha [...]
IT expert, and user and fan of 3CX, NetworkChuck, has done it again! This time, the YouTuber has gone ahead and set up 3CX in the Cloud, opting for an AWS deployment. To show you just how easy it really is to get a free cloud phone system, he documented the journey - from AWS account creation to making outbound calls and setting up an IVR - in LESS than 30 minutes! Check out Ch [...]
Yes, we codenamed it "Lightspeed" because it's even faster than before, providing you an unparalleled seamless call quality. We've also heard your feedback and made several small but effective UI tweaks, for a smoother and more enjoyable user experience. What’s more, it’s also fully compatible with the freshly released iOS 14.5. How to Try the Latest iOS Beta Try all the latest [...]
In this new beta, we’ve switched on telecom API by default. This means you can use Bluetooth headsets and also hands-free for the car. You no longer need to switch on the telecom API to enable this integration. The telecom API is the standard on Android for integration with headsets and hands-free. However, on some older phones, the telecom API can create issues, which was the [...]
El Col·legi d'Arquitectes de Catalunya, the Architects' College of Catalonia (or COAC), is an organization dating back more than 80 years. With over 10,000 architects registered, and 170 employees throughout Catalonia, the COAC works to defend the social value of architecture and urbanism for society. They provide special services to members in order to represent and promote th [...]
The latest Android Beta update is now available for your testing. This release includes mostly fixes as well as updates for the latest Android version. Status update We’ve updated the “In a call” status option to “On a call, not available”. We’ve made this more descriptive for an improved user experience. What’s more, this status is also now viewable in contact search. Improved [...]
A new iOS Beta is available for testing! This release features a number of fixes and improvements for better call connectivity and experience with the app functions. Greater reconnection ability The iOS Beta applies fixes for even stronger call connectivity. We’ve fixed an issue in which a call was sometimes dropped during reconnection, and where it was less reliable in the cas [...]
3CX has been ranked as #1 provider of VoIP Phone Services and Web Conferencing Software in the most recent round of awards announced by Digital.com. LONDON, UK, 11TH MARCH 2021 - 3CX has been recognized in Digital.com’s 2021 Awards as the leading provider of VoIP Phone Services and the Best Web Conferencing Software. Digital.com considered more than 90 top-notch software compan [...]
V18 Alpha 3 is here for you to try! Mainly fixes in this release but a few good changes too. Microsoft 365 user syncing, now in all editions! Previously a PRO license was required to sync Microsoft 365 users. In order to accommodate SSO for Microsoft 365 users we have made user syncing part of the standard edition. This way it’s easy to get customers onto 3CX, plus they can use [...]
This is the third part of our web conferencing video quality series, all about bandwidth. Don't forget to check out parts one and two, covering meeting profiles and latency! You may notice when using other video chat or conferencing products that sometimes a user’s video may become stuck, stuttery or jittery. We’ve almost completely eliminated this in 3CX, with the addition of [...]
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