For better reliability of Push required to wake up the phone on inbound call or messages, we are updating Google’s Firebase Cloud Messaging (FCM) library. A custom account is no longer required and in fact is no longer supported by Google. To keep receiving inbound call and chat notifications, you should upgrade to Update 8 as soon as possible. If you cannot update, make sure t [...]
This year we decided to take our leads process up a notch (or two) to help you receive higher quality leads and close more deals. Here’s a recap of what we’ve done: Reviewed our customer communication. Redefined the 3CX lead. Drilled in the message “Work with a partner” to customers. Added incentives for customers to trial Pro or Enterprise editions. It’s a strategy designed to [...]
We’ve gone ahead and improved the user experience and usability of the video conferencing apps further. The login UI is now cleaner, sleeker and more understandable. We’ve also included new features to help you in your daily use, including: Added Bluetooth support Ability to enable/disable camera / microphone before meeting entry. Login page gets an upgrade The login page has b [...]
Good news: V16 Update 8 is now available! Conference scheduling has been improved to be more user-friendly. We’ve even made a handy little video so you can see exactly how to do it. Also in this update are additional SMS providers and the new, simplified way to connect Facebook. Learn the new way to schedule a conference We’ve updated the email/calendar options to make it clear [...]
Live chat has had a major upgrade and is now available for easy integration with even more websites. We’ve also included a number of performance enhancements, customizable themes and support for offsite CDN for easier configuration and faster loading. No WordPress? No problem! We realize that there are many other popular CMS systems beyond just WordPress, and our live chat code [...]
I talk a lot about sales: how to pitch a customer, or make a presentation, or what to say when you’ve only got a few seconds in an elevator. We talk about the features and benefits of 3CX. We talk about how it solves your customers' problems. But one thing we haven’t spoken about is how do you know who to target when you want more customers? There’s always someone who'll tell y [...]
3CX is getting more and more global! To reflect our rapidly expanding customer and partner base in these countries we have added Portuguese/Brazilian, Polish, Dutch and Turkish forums! EMENA and Brazil have been fundamental to the growth of 3CX, and in particular we have seen an incredible upturn in requests from both customers and resellers throughout these regions. To support [...]
Our latest Beta includes a small but useful update to the “Schedule Conference” feature to ensure inviting participants to your meetings is even easier and more professional. We’ve also added two popular SMS providers, made a change to improve the performance of Live Chat, among other things. The new, best way to schedule a conference Selecting the correct calendar will ensure [...]
To kickstart 2021 we’ve made some changes to the Partner forum to enable more direct communication with all our partners. From today, the Partner forum is open to ALL partner levels from Trainee and above. The partner forum is also open to Distributors. Read our blog post for new forum group labels. This new forum will replace the “Titanium, Platinum Partners and Premier Custom [...]
We’ve made an important change to the way partners and customers can contribute to our forums. In order to post, you must login using your partner / customer account. It is no longer possible to use a separate forum account with a different email address and to post “anonymously”. The reasons are threefold: To give priority to paying customers and partners. To allow partners to [...]
Copyright © 2026