Select the Realtime API provider and models that best fit your 3CX AI Agent setup. V20 Update 10 gives Admins more choice when configuring 3CX AI Agents, with support for both OpenAI and xAI Grok as Realtime API providers. Choose the provider you want to use for live AI calls and configure the corresponding realtime and text models. Each provider uses its own API credentials an [...]
Use the 3CX MCP Server to turn useful call transcripts into Knowledge Sources for your AI Agent. Companies already have useful knowledge inside their 3CX call transcripts. The challenge is turning those conversations into information an AI Agent can use. With the 3CX MCP Server, you can use an AI client such as ChatGPT or Claude to review selected transcripts, extract useful in [...]
Build 3CX Programmable Extensions that connect AI agents to live calls. 3CX Programmable Extensions let developers create AI agents that handle live calls through the 3CX Phone System. The 3CX Agentic Call Control GitHub repository provides ready-made code examples for connecting Programmable Extensions to OpenAI, xAI, Google Gemini and Alibaba Cloud Qwen. Each example connects [...]
Optimization strategies for effective deployment of the 3CX Customer Service AI agent. The 3CX Customer Service AI Agent in V20 Update 10 can answer routine questions, collect information, guide callers through basic troubleshooting and hand calls to a human when needed. Where you place the AI Agent in your call flow will depend on the type of support you want it to handle. It [...]
Update 10 makes AI call summaries more useful by adding notes and action items. A call summary should tell you more than just what was said. With V20 Update 10, 3CX AI call summaries now include Notes and Action Items alongside the existing summary. This gives support, sales and other teams a clearer view of the call outcome, important context and what needs to happen next. No [...]
Use AI during calls, after calls, in your own infrastructure or to manage your PBX. 3CX V20 gives businesses several ways to use AI, depending on what they need to achieve. You can transcribe and summarise completed calls, use AI Agents during live conversations, keep transcription processing inside your own infrastructure or connect an AI tool to manage and query your PBX. Eac [...]
The updates aim to make it easier to deploy, manage and scale AI with 3CX in V20 U10. With the release of the standalone 3CX AI Server in V20 Update 10, the upcoming changes in 3CX aim to make Local AI more accessible and easier to install for everyone. Reducing Complexity The upcoming update for 3CX AI Server simplifies the following aspects: Firewall configuration GPU equipme [...]
Holiday prompts configured per department in V20 Update 9. Looking for an easy way to configure your holiday messages? Here it is! In V18, holiday prompts were configured at PBX level. This worked, but required all inbound calls to follow a system-wide specification. In V20 Update 9, the feature returns using the V20 department model. This means holiday settings are now handled [...]
How to build a high-performance transcription rig in-house. In the current ecosystem - defined by advancements in artificial intelligence - technology-focused businesses are increasingly and aggressively pursuing the integration of AI into their operations. Some chose to outsource their AI workloads, either by sending their data directly to organizations like OpenAI for data pr [...]
New release brings more meeting control for co-hosts & new mosaic view. The latest update to the 3CX Video Conferencing apps for Android and iOS introduces a new mosaic view allowing you to choose which participants you want to see and pin them - up to 5. Additionally, co-Hosts get some new control functions previously enabled to hosts only. They can now remove participants [...]
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