Live chat customer support has rapidly grown in popularity in recent years. But, this should come as no surprise; it’s beneficial for customers and brands alike. Live chat undeniably improves customer service levels. Companies appreciate it for its customer satisfaction and loyalty-building benefits. Customers, on the other hand, have learned that the little box in the corner o [...]
The latest 3CX Live Chat has just been released and makes the pop-out option the default option for handling chats. This avoids any issues that might occur if the visitor navigates away from the page that they are on. The pop-out mode is now enabled by default for new installs using the 3CX Live Chat plugin. Update the plugin and then enable the “Pop out to new window” option. [...]
This roadmap blog post was supposed to precede v18 but the dev team was actually progressing so fast they actually overtook me on this “road”. And so this roadmap blog post doesn't just outline our vision for 2021, but it also includes the v18 alpha for you to download and check out this christmas! It's not feature complete but it allows you to test first hand an early v18. 3CX [...]
A little gift for our Android users this holiday season, the latest Beta release features re-designed messaging elements for a better experience while chatting. What’s more, there have been numerous enhancements across the board for more refined performance, including optimized contact search and the ability to select and copy text from transcriptions. New chat message input &a [...]
Ready to test out another iOS Beta? Your feedback tells us you’re loving the latest messaging features of the app. Building on that this release is jam packed with performance improvements to facilitate a better chat experience, as well as enhanced contacts management. Chatting more? Now chat better! If you’ve been making use of the latest live chat, Facebook and SMS messaging [...]
Hooooooooray! After a long year, the holidays are finally here! We're looking forward to putting our feet up for the festive season and enjoying the relaxing (socially distanced) celebrations. Check out our holiday season availability below for the Sales, Support, and Customer Service teams: Sales 23rd-24th December: Business as usual 25th December: Closed 28th-31st December: B [...]
Adding onto the release of Update 7, the 3CX Live Chat plugin has undergone a makeover too. The plugin now offers a more engaging way to invite people to chat as well as provide important contact details - agents will never miss a chance to turn a visitor into a potential customer! New Live Chat Greeting The new chat greeting gives the option to display a customizable welcome m [...]
No, we’re not talking about hitting the gym- we’re talking about giving your sales plan a workout! What better way to kickstart 2021, than with a refresh of your sales tools, training, and content plan. Check out our 6 tips to get in shape for the new year: 1. Reflect and Refocus To say 2020 was unusual is an understatement. So spend some time reflecting on what was achieved ov [...]
V16 Update 7 adds Amazon Chime Voice Connector, the advanced SIP trunking offered by Amazon, to its list of supported SIP Trunk providers in the US. Amazon Chime Voice Connector can now be selected for use in the 3CX management console. Take advantage of AWS and benefit from: Lower calling costs Added security and reliability Easier monitoring and management. Lower PSTN calling [...]
One of the first things you’ll do when setting up a new PBX is configure opening and closing hours. This often also includes some simple rules to define what should happen to a call at certain times. For example, forwarding the call to an IVR menu or queue during open hours, or to voicemail with a personalized greeting message during closing hours. Configuring office hours is e [...]
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