Out now V16, Update 7 adds a complete contact center. No need to purchase add on solutions. Answer calls, live chat, Facebook messages and business texts from one single platform. Respond to Facebook messages directly from 3CX. Send and receive SMS messages from your business number. Know who is contacting you with CRM integration. Log, access and monitor all messages centrally [...]
Let’s be honest. 2020 was the year most business plans went out the window. It wasn’t the year to conquer, it was the year to knuckle down and get the job done. But you made it! And now that we know what to expect from post-pandemic life, we can refocus our efforts on the year ahead. Things aren’t back to normal but with a vaccine around the corner, they are looking up! Here ar [...]
We’re getting ready for the next 3CX update with this latest Android app release. In addition to various stability improvements, users will now be able to send and receive Live Chat, SMS and Facebook messages straight from the chat feature. Customer Service Just Got Easier Chat agents can respond to customer chats from the palm of their hand, whether from website live chat, a F [...]
The latest iOS app is now available and prepares your iPhone or iPad for the soon to be released Update 7. This update introduces the ability to send and receive Live Chat, SMS & Facebook messages from your iOS device! Chat with Customers No Matter Where You Are Whether you’ve strayed from your office or are working remotely, the 3CX Live Chat, SMS and Facebook messaging in [...]
Call fraud happens when hackers get into your VoIP system and place unauthorized calls in a way that results in you accumulating a bill (usually large!) for calls you did not make. Call fraud can be to any destination, but it usually involves toll fraud: a situation in which your VoIP system is hacked and used to make lots of unauthorized international calls. According to a rec [...]
In the US, over 6 billion SMS messages are sent every day making it the most popular messaging tool on the planet. But there’s a new kid on the block that’s putting SMS to the test: Facebook Messenger is hot on its heels with 3 billion users per month! Messaging has revolutionized the way we communicate and changed our relationship to personal technology, such as smartphones. A [...]
3CX! In 2020's PC Pro Technology Excellence Awards, 3CX once again bagged the title of Business Software of the Year. Not only is PC Pro the UK's biggest selling monthly IT magazine, but they've also been running their Technology Excellence Awards for an incredible 23 years! Each year the magazine curates the very best in software, hardware and services and, as one of the leadi [...]
Our new iOS Beta release further enhances the remote capabilities of contact center and customer service agents with added support for Website Live Chat, SMS and Facebook messaging integration. You’ll also find the app to be more stable on iOS14. Receive & Respond to Customer Messages on the Go Beta testers can now get a sneak peek of Live Chat, Facebook and SMS integration [...]
The latest Android Beta gives app users a taste of Update 7 Alpha’s SMS and Facebook messaging integration along with support for Live Chat. We’ve also made numerous improvements for more stable performance of the app on Android 11 and during incoming calls. Live Chat, SMS & Facebook messages straight to the app We’ve added messaging support for SMS, Facebook and Website Li [...]
Building on the release of Update 7 Alpha, the Beta is now available for you to try out. It includes some fixes as well as further improvements to the live chat feature. We’ve also worked on the chat feature within the web client to include images/preview support for Linux instances. Improved Conference Scheduling The Schedule Conference function in the Windows app is now easie [...]
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